How Towing Services Work

As soon as you call the towing services in Kentucky, they will be on their way to come out and look at the problem. They will have the tow truck, as well as some tools handy to provide the necessary help. If the vehicle is unable to be fixed, they then take it to the garage.

Certain insurance policies provide extra coverage for those seeking roadside assistance or towing. It is important to have this information handy, so that you can give the insurance company a call when you’re in need of answers to these questions. They can provide the check required to the towing service for the help they provided, so you do not have too.

If you require help, call a towing service since they provide that roadside, trustworthy help that is required when your vehicle is not working the way it should.

To find out more information, fill out the form below and someone will be in contact with you shortly.

Kentucky Tow Truck Company Listing

Professional Towing Services

519 3rd Ave

Huntington, WV 25701

(304) 691-4400

http://www.professionaltowingservices.net/

Smith's Towing

5980 Merchants St

Florence, KY 41042

(859) 586-8999

http://www.smithstowing.com/

A-1 Candidos Tow & Repair

722 E Mount Vernon St

Somerset, KY 42501

(606) 679-9077

http://candidostowing.com/

Kroners Towing

5789 Day Rd

Cincinnati, OH 45252

(513) 907-7077

http://www.kronerstowing.com/

Bennett's Towing & Recovery

New Albany, IN 47150

(812) 288-9821

http://bennettsautoandbennettstowing.com/

Written By:Joe Webster

Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email me - info@a1autotransport.com

Satisfied Customers

“I am super happy with my choice of A1 Auto Shipping. The other company I worked with was super difficult, though it did teach me a bit about the industry. Some brokers underbid by a lot, so they’ll get your contract, even if there are no carriers who will ever want to take on a job at such a price. Because of this, after signing the contract, they may leave you hanging endlessly. I had to get my car to Kentucky and had no time for pointless waiting. The other company asked me to pay $800 upfront. I didn’t know at the time this wasn’t standard practice. By paying upfront, I basically had no choice but to wait on them till a truck finally offered to take my car. A1 Auto Transport, for example, only asks for a deposit amounting to a fraction of the total cost when picking up your vehicle. You only pay the full sum after the job is done. The broker, whose name I won’t mention, was supposed to get a truck to my doorstep on the 5th of September. I put my order in 10 days prior, so there was plenty of time to find one. When I called them, they told me the 5th was actually the earliest estimate, and the actual pickup date could be quite long time away. After “accidentally” charging another $700 for my transportation, I was in tears. I had to move in less than a week, and I couldn’t afford to leave my car behind. So, I gave up on those guys and opted for A1 Auto Transport. I spoke with Joe and he got my car on a truck the following day. I am so grateful! The arrival time was estimated at 6-8 days, and it got to Kentucky on the 7th. This saved me a ton of money I would have had to spend on transport to search for an apartment. Joe called a day earlier to let me know of the time and place it would arrive. I asked if it could be delivered to another nearby location, and he was nice enough to do it. He was very helpful and straight forward. Thank you!”

I am super happy with my choice of A1 Auto Shipping

★★★★★

“Most of the time people take the time to write a complaint letter. I am very happy with your service so far so I thought I would write and tell you. In today's world where mediocre service is the norm your company has proved your commitment to customer service is far above that of your competitors. I have not received my car yet but I felt compelled to write this email and commend A-1 Autotransport for the job well done thus far. Here are some points I would like to make. Your dispatcher Marie Ferguson upgraded my cars transportation, at no extra cost, to an enclosed transporter. My car is a rare SS Camaro Convertible with only 4,000 miles and is perfect in every way. I can't tell you how much I appreciate her concern for my cars safety. When the seller of the car was a little on the uncooperative side your agents offered to pick the car up where it was at the sellers residence. Again at no extra cost to me. The seller of the car called me after the car was picked up and mentioned how professional the driver was and how he moved cars off the transporter to put my car in the best location for it's long ride to Oregon. When I heard that I felt reassured I had chosen the right company to move my car. The system you have to track the progress is really fun. It took me a little while to figure it out but I had a blast watching the progress. Your driver didn't waste any time. The car was picked up in Ft Lauderdale Florida on Tuesday evening and was in Watsonville California Saturday afternoon. Great Job! I thought I might hear from you Sunday to arrange pick up of my car, most likely I hear from you Monday morning. Thank you again for all you folks have done for me. I would be happy to recommend your service to anyone who asks. Best Regards, Brian Hewgill”

Brian Hewgill

★★★★★

“I wish I’d known about A1 Auto Transport a year ago when my sister and her fam had to move to Alaska. They tried to get their cars transported, only to get ripped off by some other car relocation company that left her Cruze in a mess and charged her exorbitantly. You won’t run into any of those hassles with A1 Auto Transport, thank god. And the people who helped me all the way… I hope their whole team and their higher ups are all reading this review, so they can know how wonderful the service I got from them was. Very reliable people. They quoted me a reasonable price. And for such awesome customer service, I’d be glad to pay these guys more just for existing.”

I wish I’d known about A1 Auto Transport a year ago

★★★★★

“I gave a broker a full month to find me a carrier before I found Joe on my own. Just in time, as I had 5 days left for the transport. My car arrived in Wisconsin in good condition and on time. Joe brought me peace of mind and made a potentially nightmarish process surprisingly simple. I can’t thank you enough for being so reliable and trustworthy. Since then, I’ve recommended A1 to a couple of acquaintances, and they were all impressed with the service. They all found Joe a pleasure to talk to and the drivers prompt and professional.”

Reliable and trustworthy

★★★★★

“Mark, Thanks for your prompt reply and for the opportunity to present feedback. Lessons learned can be a powerfull tool when used correctly and judiciously. After purchasing my vehicle on Ebay, I Googled "auto transport" and began to look at several different choices. This is where my comments on A-1 begin: Webpage - 5 Star Rating - Your page was straight forward and simple to use. I was able to read customer comments (which is important to most consumers) and I was able to request an online quote. (not a feature offered by everyone) Quote - 5 Star Rating - Kudos to whoever is involved in developing your pricing structure. Very competitive. With three children in university at the same time, and an exwife with a good attorney, I have to be financially prudent. This was the largest single factor for my decision, followed closely by your customer feedback. Customer Service / Contracting & Payment - 5 Star Rating - Once I had determined to accept your offer, I decided to do it by phone. The process was quick, courteous, and professional. This was done on 03/04. Tracking # and GPS - 5 Star rating - Shortly after contracting and paying I received my tracking #. What a great use of leading edge technology. Very powerfull tool. (I am sure that this has helped cut down on the number of "nuisance" calls that you receive) Customer Service / Questions & Updates - 1 Star Rating - I am by nature a patient person, and am more than cognizant of outside influences on "schedule slip", so when it was determined that it would take longer than the original estimate of 10 - 14 days, I was not worried or upset. I had done my homework, had contracted a reputable company, and simply accepted the fact that it would take longer, no big deal. The ETD listed on the tracking page was 03/28. Early ( I am usually in the office by 05:30) that morning I could see that my vehicle was in Baytown, Tx., which is a suburb of Houston, Southeast of my home by approximately 20 miles. I knew that the tracking page noted that I would be notified 12 - 24 hours in advance of delivery. My problem was that I had scheduled meetings for most of the day and simply wanted to find out if I could get a bit more precise estimate of delivery time. I phoned that morning and the operator was quite courteous, but informed me "due to the high volume of calls, all customer service reps were busy", could I please call back. I called back a couple of hours later and was informed that "due to the high volume of calls, all customer service reps are busy", could I please call back in the afternoon. That afternoon, I called on two different occasions, with the same response (very polite), and on the last call was asked if I could call back in the morning. A little frustrating, but not the end of the world. We are now past the extended ETD. The next morning (03/29 - my vehicle had moved to the very edge of the city and very close to my office) I called and was informed that "due to the high volume''''''...). I told the operator that I would really prefer to just be put on hold and I would wait my turn, and she politely agreed to do so. During the next 30 minutes, she came back twice to politely check on me, which I found reassuring. I was feeling good about getting through right up to the point of being cut off. After being on hold for that length of time, no one wants to be cut off. Now I am a little frustrated. At this point I went online and sent a polite email to customer service, explaining my situation and frustration. The page noted that my mail would be answered within four hours, and by then it was lunch time, so I really thought I would not see my car on 03/29 either, if the 12-24 rule really applied. Customer Service / E-mail - 5 Star Rating - In less than an hour I had an e-mail back from Mark apoligizing for the confusion and promising find out what was happening. Before I could respond to the e-mail, Kevin called and asked if it would be possible to deliver my vehicle that afternoon. Customer Service / Delivery - 5 Star Rating - Within 5 hours of being contacted by phone my vehicle was dropped in front of my house. I was notified not only that the delivery would be made, but also when the driver got close to the house. Very courteous and professional. Customer Service / Post Delivery - 5 Star Rating - Mark has followed up with e-mails and a phone call to make sure that the matter had been resolved and even asked for feedback. (This last item is something that all good companies want, regardless if it is good, bad, or ugly) In summary, I am quite pleased with my overall experience with A-1 and will use you again. I would like to note that if the customer service agents are truly that busy, it is not the operators fault. I know very little about your industry, and don't know if this is a seasonal thing or what. I can only think of two ways to mitigate this problem. 1) Advise all clients that all communication post-contract will be through e-mail (less than an attractive option) or, 2) hire more customer service reps. (this is also a signal that business is good'''''smile). Thanks for your time and attention.”

Steve

★★★★★