I just wanted to drop you a line and thank you for taking such good care of our customers. Whenever anyone has an automotive move as part of their household move, I don’t hesitate to give them your number – in all the time that I’ve been sending them to you, I have yet to have a customer call me back and tell me that they had a poor experience. You know that the moving industry relies heavily on word of mouth, so I’m happy to continue referring business to you.
Thanks for your help and for all your small move referrals – keep up the excellent work!
ShipSmart, Inc.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Aaron B.
My experience with A-1 Auto Transport in all aspects except one was excellent. From getting a quote (which was the least expensive of all the quotes I received), to the treatment of my sister, and the courteousness and efficiency of the accounting department (had to have a check returned which was promptly done), and the dealing with me and consoling me by my charming sales representative, Nicole, every time I telephoned, to the timelyness of getting my vehicle to me, was it a pleasure dealing with A-1. I will definitely refer to you guys anyone I know moving a vehicle. By the way, the one and only area lacking is your GPS tracking. Apparently it’s not automated enough; mine still says “vehicle on interstate.” (smile) Thanks guys.
Sincerely, Alex D.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Alex D.
It has been a pleasure dealing with you for the past 2 years and I would recommend you to any of my customers. I ve never gotten a complain from any of the customers that you have moved for us but on the other hand we gotten more customers to move with you by how great you treat our customer thank you for working with us and we will be using again love ya.
Alex Zepeda⭑⭑⭑⭑⭑ 5 Stars
Posted by: Alex Zepeda
Your sales office was most informative. They provided me with quick quote as well as followed up on my intended shipping date. I found the overall service outstanding. The pick up date was delayed once but the vehicle was promptly picked up on the second scheduled date. I was informed of the delay in good and timely manner. The vehicle arrived on time and in good condition. I did not use the satelite tracking but I would absolutely, should I ever find myself in need of auto transport services.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Annonymous Testimonial
Just wanted you to know that the car arrived last Friday, the 29th with no problems. The driver was very nice and patient with driving directions!
Thanks for your fine service and Happy Holidays!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Bernadette Z.
I want to personally let you know how pleased I am with the service your company provided. My 1986 Corvette which I fondly call “My Baby” was picked up in Schertz, TX on 25 May. James signed for the vehicle today in North Carolina. I was surprised at how quickly it arrived and James tells me that it is in perfect condition!! I am so pleased with your company that I plan to tell every military person that I come in contact with what a great company you are.
Thanks again, Bev Miller⭑⭑⭑⭑⭑ 5 Stars
Posted by: Bev M.
I’m gratified when companies take customer service seriously. Please feel free to share the important fact that my experience with A-1 was not particularly extraordinary’and that is the whole point! Things happened the way they were supposed to happen, no muss, no fuss. A friendly driver and courteous pick up folks. Picked up right on schedule. The ability to track my car was great because I could ‘guesstimate’ when it might arrive and plan accordingly.
Now then, you should also know that I chose A-1 because of E-Bay. Never underestimate the power of positive feedback. I did not purchase the service through E-Bay, but I darn sure checked out your feedbacks! And they were very good. In addition, your web site is very user friendly and made my reservations a breeze. Plus, my car arrived in perfect condition.
You and your entire staff are to be commended for making my experience routine. That’s the goal! Thanks again everybody.
Bob C. – Greenville, South Carolina⭑⭑⭑⭑⭑ 5 Stars
Posted by: Bob C
Most of the time people take the time to write a complaint letter. I am very happy with your service so far so I thought I would write and tell you. In today’s world where mediocre service is the norm your company has proved your commitment to customer service is far above that of your competitors. I have not received my car yet but I felt compelled to write this email and commend A-1 Autotransport for the job well done thus far.
Here are some points I would like to make.
Your dispatcher Marie Ferguson upgraded my cars transportation, at no extra cost, to an enclosed transporter. My car is a rare SS Camaro Convertible with only 4,000 miles and is perfect in every way. I can’t tell you how much I appreciate her concern for my cars safety.
When the seller of the car was a little on the uncooperative side your agents offered to pick the car up where it was at the sellers residence. Again at no extra cost to me.
The seller of the car called me after the car was picked up and mentioned how professional the driver was and how he moved cars off the transporter to put my car in the best location for it’s long ride to Oregon. When I heard that I felt reassured I had chosen the right company to move my car.
The system you have to track the progress is really fun. It took me a little while to figure it out but I had a blast watching the progress. Your driver didn’t waste any time. The car was picked up in Ft Lauderdale Florida on Tuesday evening and was in Watsonville California Saturday afternoon.
I thought I might hear from you Sunday to arrange pick up of my car, most likely I hear from you Monday morning.
Thank you again for all you folks have done for me. I would be happy to recommend your service to anyone who asks.
Brian Hewgill⭑⭑⭑⭑⭑ 5 Stars
Posted by: Brian Hewgill
I would just like to thank you for an excellent job in moving my car cross country. I will be using you again in the future, and have recommended you to others that will be moving cars shortly. Once again it was a pleasure to do business with you, and thanks again.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Brian
I’d like to tell you how impressed I am with my interaction with Teresa. What could have meant rescheduling of travel plans was averted by her. She basically jumped through hoops to ensure that one of our corporate cards would be picked up tomorrow. She is certainly an asset to your corporation.
Catherine Sullivan⭑⭑⭑⭑⭑ 5 Stars
Posted by: Catherine S.
Hello!As part of our “Deal” we ended up using the dealers transport company. HOWEVER, we still have not seen the car. No one seems to know when it’s arriving either. It’s been fifteen days now. Trust me, next time we WILL use you guys!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Craig
I want to congratulate you on the wonderful job you did earning my business. Of course I was very disappointed with how my former transport company was handling my account after working with them for such a long time. I have terminated my relationship with them and will no longer display there banner on any of my sites. A-1 Auto transport is now displayed with confidence on all Wholesale Logistic sites. (You can view your banner live at the link below)
What a breath of fresh air it has been working with you and your company. As customer service is the only thing that matters at Wholesale Logistics I now have a comfort level I have not had in a long time when it comes to shipping my vehicles. The professional and courteous manner displayed by you along with your “get it done” attitude has convinced me that I have made the right choice. I look forward to a long term profitable relationship between A-1 and Wholesale Logistics !
– D. Dietrick Wholesale Logistics Inc⭑⭑⭑⭑⭑ 5 Stars
Posted by: D Dietrick
Dear A1 Auto Transport,I just wanted to take a moment to thank you so very much for the courteous and prompt manner in which you guided me through the process of arranging transport for my vehicle. The fact that this car is not the most expensive nor rare did not detract one bit from the way that you made me feel during my conversation this morning. I started out with no small amount of apprehension about shipping a car with a company that, up until we spoke, I knew nothing about. And that is on top of having just finishing a bid process whereby I buy a car sight unseen. There was no shortage of angst on my part, but you folks made the whole deal very enjoyable and at the conclusion, I was convinced that our new car could not be in any better hands. As a result of the manner in which you treated me, I will go out of my way to recommend your firm to anyone who may have a need to ship a vehicle and you have me as a client always.
Thank you again!
Don Bergman⭑⭑⭑⭑⭑ 5 Stars
Posted by: Don B.
I’m glad to have chosen a reputable and well run firm to work with for my needs!
Thanks!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Eric S.
I must say after looking at the Better Business Bureau prior to moving my vehicle with you I was aprehensive. I noticed 67 complaints in the last 12 months. When I called John in your office to discuss this he informed me that “Yes, we do have 67 complaints, but we moved over 13,000 vehicles last year and that is less than 1/2% complaint rate” Well John, you managed to exceed my expectations! The A1 team delivered on time and without a scratch.
Thank you once again for all your help.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Ed M.
I would like to again thank you and your staff (again) for all of your hard work. This is my fourth shippment with your company and the transaction has again been flawless!!! Generally, in this country, a car is the second largest investment someone will make. It is nice to know that A1 is looking out for our “investments” and ensuring their safe delivery. If anyone ever requests to speak with a past client, for a reference, please feel free to have them call me and I will be glad to speak with them, and assure them that A1 is #1….
Thank you again for all of your help.
Eric Winokur, CEO
Winokur & Gage Inc.
Real Estate & Lending⭑⭑⭑⭑⭑ 5 Stars
Posted by: Eric Winokur, CEO - Winokur & Gage Inc. Real Estate & Lending
This is the first time I have moved my vehicle this way. I was kind of scared at first not knowing much about how it works. I ended up working with John and he expalined in detail how it all works, My car was delivered a little late (2 days) but the team more than made up for it with their communication.
Thanks again.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Joselyn F.
I just want to thank you for the excellent and prompt service you offered. I called twice to request information on the status of my car and I received very fast reply. I received the car in excellent condition and the driver was so great willing to arrange the appropriate time to get my car at the door. I can only be thankful. I have to admit I doubt about doing business with you, because I read a negative review on a different website.
However, I think it was worth it to use your company and I would recommend it to everyone.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Jorge
Actually received a call from the driver about an hour after I sent the message and the car was delivered that night. The service and speed I received was unbelievable! To place an order on Saturday and receive my car on Tuesday from Arkansas to Michigan is just awesome. Best shipping I have experienced and I have shipped a few cars in the past.
Thanks a bunch,
Lehman, Bertram, Wesley, Inc.⭑⭑⭑⭑⭑ 5 Stars
Posted by: K. Wesley
I just want to thank you and your staff, especially Sherrie, for assisting with the safe transport of our vehicle. It was handled promptly and efficiently, by competent distributors. Everything went exactly as Sherrie described the process and we received the car without difficulty or damage. I was enormously pleased with your cost, timeliness, and careful handling. Thank you very much for your service and help.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Judy Palmer
Hello:Many thanks for delivering my truck in very good time. Your driver brought the Chevy S-10 to my house this morning. And I did get a call to confirm a delivery. It arrived in very good shape, and your driver was friendly. Nice job, folks. I’d use you again, as well as recommend you to others.
⭑⭑⭑⭑⭑ 5 Stars
Posted by: John W.
Our car was delivered here in New York just eight days after it was picked up in Palo Alto, California. This is its second transcontinental trip with A-1 and I think you’ve done a terrific job.
Thank you, Howard Epstein, NYC⭑⭑⭑⭑⭑ 5 Stars
Posted by: Howard E.
I am in the high technology industry with lots and lots of global competition, so I fully appreciate competitive selling situation.
In today’s fast paced business environment, true customer service is becoming an exception rather than a standard practice. I maintain this fact as I sell to my global clients ranging from electronic giants like Samsung, Motorola to unknown smaller customers in Taiwan.
I took notice of Nicole’s exceptional professionalism on the phone and her empathy to an already fraustrated customer (dealing with another transport company). Her followup after my initial inquiry for a quote is truly the reason why I chose to do my business with A1 Auto Transport. If Nicole’s Customer Service skills are mere routine practice in your firm, then Bravo to management; if not, Nicole deserves to be recognized.
Best Wishes, Homin Paik⭑⭑⭑⭑⭑ 5 Stars
Posted by: Homin P.
It was good experience with your sales and custumer service department. I used the UPS tracking online service & I would use your service again.
Thanks!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Hoa Do.
Cherie has always been extremely courteous, prompt, helpful and efficient when it comes to helping me with my auto shipping. She is a pleasure to do busines with.
Sincerely, Gene Valley Classic Motors⭑⭑⭑⭑⭑ 5 Stars
Posted by: Gene Valley Classic Motors
I received my automobile last nite and really appeciate all the consideration given to me. Your service was exceptional. I’m glad your company is there to fill a much needed service. I would definitely use them again.
Special thanks to Steve.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Darryell F.
We at Auto Drive Away in Okla. City, Okla. want to thank you for all that you do in helping to get our cars shipped for our customers, in a timely, and proffesional manner. You are always courteous and quick to respond to our needs.
Thanks Cherie we’ll be calling soon!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Dawn and Walt ADA OKC
I am VERY PLEASED with the shipment for our 1979 Camaro. The vehicle arrived when they said, they called me with a progress report when they crossed the Wisconsin/Illinois border, and then again when they were about 15 minutes from the drop off location.
The driver and his co-driver were very pleasant people. I could not have asked for nicer people to transport “our new baby”.
Thank you A1 for all your above and beyond efforts. You do know your job, and you do it well.
This has made my day, week, month, year………..
Again, thank you.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Debi S.
My wife Jo and I really appreciated the rapid and pick up and delivery of her 430 CLK from San Francisco to Boston. The whole process went much smoother and faster than we anticipated. Your responses to our questions and availability by phone during the process were a significant part of this good experience.
Accordingly, we will use A1 to ship her car back to the Bay Area this month. We will call you directly and are looking forward to an equally smooth return journey for the car.
Don & Jo Sellers⭑⭑⭑⭑⭑ 5 Stars
Posted by: Don and Jo S.
I did not win the 05 Honda on eBay, but I wanted to thank you for your professionalism in answering all of my questions surrounding the possible shipment of the car.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Kevin N.
This is Kellie from American Van Lines World Wide Moving Inc, I have been working with Cherie for months and she is very pleasant to work with. She has a great since of urgency and also follows up with all of my corporate accounts, she also takes great pride in getting addition information to my customers immediatly. I believe she is a great asset to your organization and will continue to build strong relationships with companies like ours. Thank you Cherie.
⭑⭑⭑⭑⭑ 5 Stars
Posted by: Kellie
I hadn’t had a chance to respond, sooner, as I would’ve hoped.
My experience was GREAT! I got my car at the estimated time with no issues at all. The driver who picked up my car was also the same, and very kind. He hadn’t had alot of sleep, but he was still very pleasant. The pick-up location was easy to find and they were professional. Constant contact was kept with me to let me know when my car had arrived in Texas and when it would be ready for pick up. It was the first time I’ve ever had to ship a car…in the past I’ve just driven. I’ve driven LA to Texas enough times that I could probably drive it with my eyes closed.
I will also take the time to post a testimonial on your website because my experience was that great!
Thanks for asking and have a fabulous rest of the day!
~change is good…progress is better~⭑⭑⭑⭑⭑ 5 Stars
Posted by: Kim
Our experience with A-1 Auto Transport could not have gone more smoothly. To make things even better, the car shipping quote you gave was cheaper than all other price quotes I received. Thanks for the great customer service and quick vehicle shipping!
The communication via email was very helpful. We received immediate feedback when we had questions.
We changed our pick-up location just 2 days before the shipment, and the change did not affect the degree of professionalism we received; but, rather, the change was implemented smoothly and acknowledged by email.
We did not use the GPS tracking service only because we were on the road at the same time our vehicle shipment was on the road. We would have used it otherwise.
Yes, we would use your service again and will highly recommend your company to others.
Sincerely, Kimberly⭑⭑⭑⭑⭑ 5 Stars
Posted by: Kimberly
Just a note to let you know how please I have been with your service.
The car shipped out of Southern Ca. Tuesday and arrived in perfect condition Saturday in Tallahassee. The driver “Steve” was very nice and knowledgable. He called me on Friday to let me know he planned to be in Tallahassee Saturday afternoon. Then he called again Saturday about 2 hours out and again 20 minutes out.
We met and offloaded the car. He went over the paperwork with me and we check out the car. It was in perfect condition. Just a perfect story of how nice it can be to buy a can on eBay and have it shipped by A-1 Auto Transport, Inc. I recommeded your company highly to the Seller in Ca.
Thanks again very much.
⭑⭑⭑⭑⭑ 5 Stars
Posted by: L. Carrol
Very satisfied with service with ai I used the tracking system every day the most impressed thing was my agent Nataly when I had a question yes had the answer I didn’t worry about any thing after talking with Nataly.
I will be glad to tell others about A1 and Nataly!
Thanks so much!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Lambert E.
Just wanted to say thanks for the extra effort to get the car delivered in time for my daughter’s birthday!
– Mark E.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Mark E.
Thank you for your professional service in shipping my vehicle from Baltimore to Los Angeles. The Tahoe arrived without a scratch. Sorry that you were my second choice. The first company (U.L. out of Florida) never picked up the vehicle, then refused to refund my $200 cash deposit – then finally sent me a credit toward some future vehicle shipment – if within one year.
You live and learn, I guess.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Michael G.
Thanks for the follow-up message. Yes – I used A1 Auto Transport – just under a different quote number. The car arrived in San Antonio after 6 days in fine condition. The website is great. I’ll recommend your company to anyone who wants to transport a vehicle. It was easy, cheap, and safe.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Marc K.
My vehicle beat me across the country! Thanks for the incredible service!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Myika D.
AIR OCEAN LAND TRANSPORT LOGISTICS INC.
REFERENCE: LETTER OF COMMENDATION FOR A-1 AUTO TRANSPORT INC.
I am taking the liberty of this writing to commend you for your outstanding courteous service as observed by the undersigned for over the past twelve years. Your company’s diligence towards moving vehicles for various clients over the years has been outstanding. I am impressed with your ability to track movements and enable pinpoint the exact location of shipments whilst in transit. This saves both my company and my client undue stress. Thanks!
Your overall demeanor and that of your staff, from customer service to sales and even accounting is thorough to say the least, yet courteous and patient with regard to any given situation that may arise as a result of your service. You maintain a high quality of professionalism, one that is indeed rare in today’s corporate environment. As you are aware, within twelve years of doing business together, one encounters many challenges in today’s business dealings. I am ecstatic to advise you that it has been nothing but a pleasure indeed to further my dealings with your esteemed firm, as I am steadfast in my conviction to deal with only reliable and business conscious companies.
Your firm has indeed surpassed that in many more ways than one. In closing I feel that it would be a waste of my time to attempt dealing with any other company for all my vehicle moves, unless I utilize the services of A-1 Auto Transport! Should there be a need for a testimonial or reference from my company about your firm for any reason, do not hesitate to advise, as the same would indeed be a pleasure.
Nash Asandas (President & CEO)
Air Ocean Land Transport Logistics Inc.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Nash A.
I wanted to take a couple of minutes to mention how delighted I was in dealing with you. The efficiency and professionalism the service that I have gotten from you was impeccable! I have even received my car faster than I expected – this was far beyond my expectations! I Thank you for everything and wish you good luck in the wonderful way you are accomplishing your job.
Cheers!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Peter B.
To whom it may concern:
I currently work out of the Auto Driveaway Co – Atlanta, Georgia location. At this moment I would like to take this time to say “THANK YOU” to one of your representatives Ms. Cherie Morse. Repeatedly she has presented herself ( and a reflection on A1 Auto Transport ) to be quite capable to me – promptly answering my questions ( mostly quotes @ competitive rates ) and assisting me in tracking down those trucking movements – done in the past. Unlike other companies wherein I get a “machine” and MIGHT get an answer back that day – Even with her voice mail, her response is immediate and for the want of nothing else, I wanted someone to know at A1 Auto Transport that I “at least” sincerely appreciate all her efforts. Thank you again.
Auto Driveaway Company, Atlanta⭑⭑⭑⭑⭑ 5 Stars
Posted by: Phillip R.
Thanks for taking such good care of my wife’s car. You have a great thing going there. I will use you guys again when I move my cars!!
Take care and keep up the good work!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Ralph V.
I’d just like to say how happy I am with the way Cherie and Kim have helped me today. Very pleasant and professional members of your team.
Rich Pardo⭑⭑⭑⭑⭑ 5 Stars
Posted by: Rich P.
Hey Michelle !!!!
My car arrived yesterday (Saturday) at about noon. Hey lady, that’s less than 48 hrs. You’re the greatest….A1 is the greatest…I think I love you…Yahoo !!! Thank you, Thank you, Thank you.
Rocky’ Giordani (the guy with the red Dodge Charger)⭑⭑⭑⭑⭑ 5 Stars
Posted by: Rocky G.
Thank you so much for the quick and painless transport of our 2002 Honda Civic. We dropped it off in California, forgot about it in the hustle and bustle of moving to Texas, then tracked it “for fun” once we arrived. The car arrived within the stated timeframe and everyone involved was courteous and professional. Great decision, excellent pricing!
Robert P.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Robert P.
Thank you so much for your help in getting our classic car to us in record time. It was a bit unnerving at first as we bought the car on Ebay and then not knowing for sure where the car was being stored while waiting for delievery. We were assured that the car was being stored in at you facility out of the sun’s damaging rays. We appreicate that. We were told that the car would be picked up on Aug 8th and we thought that was a bit longer than agreed upon however, the car was picked up on August 4th and delievered to us in Arkansas on the 9th. I might add it was transported in a wonderful fashion and your drivers were absolutley wonderful with the car. Thanks again.
We would use your company again without a question.
⭑⭑⭑⭑⭑ 5 Stars
Posted by: Ron Van P.
Dear Tracey ‘ Just wanted to drop you a note to let you know what a pleasure it was to work with your company. The customer service from the moment I contacted you guys until the moment the car was delivered was outstanding! A-1 went above and beyond to get this car here for our TRL show in an extremely tight timeframe. Even the driver who physically brought the car was extremely professional, helpful and nice!
Truly a great experience and I will definitely be in touch if I ever need to transport another vehicle!
Thanks again for everything!
(Coordinator, MTV Merchandising)⭑⭑⭑⭑⭑ 5 Stars
Posted by: Samantha A.
You guys are fast! Bryan did a great job setting up the transfer…… He deserves congratulations…!!!! Great job..
Senator Tom Buford, Kentucky⭑⭑⭑⭑⭑ 5 Stars
Posted by: Senator Tom Buford
I just want to let you know how I am impressed with your company’s efficiency in scheduling and customer service.
The local transportation carrier just picked up my newly purchased car yesterday in Spring Lake, NJ and it is on the way to VA. I was told it will be a door-to-door delivery. Since I am still out of town and won’t be back to Glen Allen, VA until 1/2/2006. I was wondering whether I may schedule the delivery date any time after 1/2.
Thank you for the timely assistance from both you and Teresa, which made the transaction and delivery so smooth at the short notice in the holiday season. Your company’s commitment to quality and customer satisfaction are really top-notched.
Happy New Year and Regards.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Simon X.
Thank you for the careful attention to our request for a quote. We did not win the auto auction on E-Bay and chose to purchase a car locally. I appreciate your prompt response to our request for a quote, great follow-up, and then, the convenience of being able to remove our name from future mailings when we realized we would not need your service. I am very impressed by your customer service.
– Susan Heim⭑⭑⭑⭑⭑ 5 Stars
Posted by: Susan H.
I would like to compliment you on the marvelous job you performed on delivering my Cadillac. I would especially like to give my regards to Stephanie and Mark. You did wonderfully.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Syd R.
Thanks for your prompt reply and for the opportunity to present feedback. Lessons learned can be a powerfull tool when used correctly and judiciously.
After purchasing my vehicle on Ebay, I Googled “auto transport” and began to look at several different choices. This is where my comments on A-1 begin:
Webpage – 5 Star Rating – Your page was straight forward and simple to use. I was able to read customer comments (which is important to most consumers) and I was able to request an online quote. (not a feature offered by everyone)
Quote – 5 Star Rating – Kudos to whoever is involved in developing your pricing structure. Very competitive. With three children in university at the same time, and an exwife with a good attorney, I have to be financially prudent. This was the largest single factor for my decision, followed closely by your customer feedback.
Customer Service / Contracting & Payment – 5 Star Rating – Once I had determined to accept your offer, I decided to do it by phone. The process was quick, courteous, and professional. This was done on 03/04.
Tracking # and GPS – 5 Star rating – Shortly after contracting and paying I received my tracking #. What a great use of leading edge technology. Very powerfull tool. (I am sure that this has helped cut down on the number of “nuisance” calls that you receive)
Customer Service / Questions & Updates – 1 Star Rating – I am by nature a patient person, and am more than cognizant of outside influences on “schedule slip”, so when it was determined that it would take longer than the original estimate of 10 – 14 days, I was not worried or upset. I had done my homework, had contracted a reputable company, and simply accepted the fact that it would take longer, no big deal. The ETD listed on the tracking page was 03/28. Early ( I am usually in the office by 05:30) that morning I could see that my vehicle was in Baytown, Tx., which is a suburb of Houston, Southeast of my home by approximately 20 miles. I knew that the tracking page noted that I would be notified 12 – 24 hours in advance of delivery. My problem was that I had scheduled meetings for most of the day and simply wanted to find out if I could get a bit more precise estimate of delivery time. I phoned that morning and the operator was quite courteous, but informed me “due to the high volume of calls, all customer service reps were busy”, could I please call back. I called back a couple of hours later and was informed that “due to the high volume of calls, all customer service reps are busy”, could I please call back in the afternoon. That afternoon, I called on two different occasions, with the same response (very polite), and on the last call was asked if I could call back in the morning. A little frustrating, but not the end of the world. We are now past the extended ETD. The next morning (03/29 – my vehicle had moved to the very edge of the city and very close to my office) I called and was informed that “due to the high volume”””…). I told the operator that I would really prefer to just be put on hold and I would wait my turn, and she politely agreed to do so. During the next 30 minutes, she came back twice to politely check on me, which I found reassuring. I was feeling good about getting through right up to the point of being cut off. After being on hold for that length of time, no one wants to be cut off. Now I am a little frustrated. At this point I went online and sent a polite email to customer service, explaining my situation and frustration. The page noted that my mail would be answered within four hours, and by then it was lunch time, so I really thought I would not see my car on 03/29 either, if the 12-24 rule really applied.
Customer Service / E-mail – 5 Star Rating – In less than an hour I had an e-mail back from Mark apoligizing for the confusion and promising find out what was happening. Before I could respond to the e-mail, Kevin called and asked if it would be possible to deliver my vehicle that afternoon.
Customer Service / Delivery – 5 Star Rating – Within 5 hours of being contacted by phone my vehicle was dropped in front of my house. I was notified not only that the delivery would be made, but also when the driver got close to the house. Very courteous and professional.
Customer Service / Post Delivery – 5 Star Rating – Mark has followed up with e-mails and a phone call to make sure that the matter had been resolved and even asked for feedback. (This last item is something that all good companies want, regardless if it is good, bad, or ugly)
In summary, I am quite pleased with my overall experience with A-1 and will use you again. I would like to note that if the customer service agents are truly that busy, it is not the operators fault. I know very little about your industry, and don’t know if this is a seasonal thing or what. I can only think of two ways to mitigate this problem. 1) Advise all clients that all communication post-contract will be through e-mail (less than an attractive option) or, 2) hire more customer service reps. (this is also a signal that business is good””’smile).
Thanks for your time and attention.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Steve
I recently contacted your company regarding the transport of a car I had purchased in South Dakota and needed brought to Okalahoma. First of all your quoted price was half that of your nearest competition, secondly the actual transport took only a few days and finally your driver couldn’t have been more professional. Thanks for the value and quality of service. If you ever need a reference I’m your guy.
Regards, Walt Thompson⭑⭑⭑⭑⭑ 5 Stars
Posted by: Walt T.
The car arrived in a very professional manner. The driver was extremely polite and was extra careful as the rain continued to pour down. He made every right move to see the transaction was a complete success. I can give an excellent “A+” rating to your services.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Tom Buford - Kentucky
You guys are great, you are the only trucking company I use here at Dirito Brothers Saab, you are always available, you work fast and keep us informed on where we are in the route. What else can I say?!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Wes.
I just wanted to say thanks for bringing my car Coast to Coast in October, 2005. It was my first auto transport shipment and a painless one to boot! My Beamer arrived intact w/o a scratch!! Special thanks to Emily and Maggie for their courteous patience with a minor error, and to Jim of Dispatch, who is now in Sales. Their friendly and polite customer service made it a truly commendable experience.
You are “A1”!⭑⭑⭑⭑⭑ 5 Stars
Posted by: Y.M.
Well guys, this is the 5th. vehicle I have moved with you!! This one was for my daughter and as usual it all went great. John took the extra time to keep an eye on the tracking for me which was appreciated.⭑⭑⭑⭑⭑ 5 Stars
Posted by: Sandy H.