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How To Cancel Your Auto Transport Order

How To Cancel Your Auto Transport Order
How To Cancel Your Auto Transport Order

This is How To Cancel Your Auto Transport Order

You have been planning to ship your vehicle to a certain location. You have done your research, sorted out all the arrangements and even gone as far as filing for the auto transport service. However, due to life’s unexpected ups and downs, you find yourself between a rock and a hard place. You cannot follow through with the deal. So what do you do? Is it too far into the deal to go back? Can you even cancel your auto transport order? What penalties are there, if any? It’s confusing, right? Worry not. Let us guide you.

It’s all in the T&Cs

The first thing you need to find out is if it is possible to cancel your auto transport order. How do you know?  Every auto transport is in business to make money. As much as they put your interests first, their main objective is to earn from the services they provide. Once you place an order, it is a contract; a legally binding agreement. However, most people do not understand this.

You ought to be careful in making any commitments. Examine the documents presented to you. Thanks to the U.S Department of Justice, every legally binding document has a loophole, a way to terminate it even in the event of the subject matter not being performed. This remains true for every legal auto transport company regulated by the U.S Department of Transportation. There are a lot of legalities involved, but we won’t bore you with them.

Every auto transport company has a cancellation policy that dictates the particulars relating to canceling an auto transport order. A-1 Auto Transport Inc. is regulated by the U.S Department Transportation, and is also compelled to provide a cancellation policy. Such details are found in the Terms & Conditions of the company, mostly found on the company’s website and the work order sheet. Ensure you read them clearly to understand your available options. See our Terms and Conditions page.

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Take note of the Timeline Outlay.

The cancellation policy will outline the following;

  • At what point you can cancel your auto transport order.
  • Penalties to be paid if any.
  • Special provision for canceling an order at an advanced stage of the deal.

How to cancel before a Deposit has been Made.

For most companies, the best time to cancel your auto transport order is as soon as you foresee that you cannot follow the order to the end. This is most preferably before you make a deposit. If you are using a middleman to connect you to an auto transport company, then it is best to cancel the order before your broker finds you a carrier.

To do this, call or email the auto transport company or your broker ASAP. You can get these details from their Contact Us page. For A-1 Auto Transport’s contacts, see here. Have your order number with you as the personnel will need it to cancel your order from their records.

How to cancel after a Deposit has been made.

In case you have gone as far as paying the deposit, this is what to do. At this point, it all depends on the individual cancellation policy of the auto transport company. There are two scenarios that come into play here.

Scenario One:

You have made the deposit, but it has not yet been acknowledged into the company’s books. For this scenario, according to laws governing auto transport companies, you are entitled to a refund. This is because your deposit has not yet been utilized into preparations and arrangements made for your order. You, however, have to pay a certain amount of cancellation fee as dictated by the terms and conditions.

To cancel such an order, visit the contact page of the auto transport company and send them an email clearly explaining the situation at hand. Normally, they should call you back within the same day to make arrangements of refunding the deposit. Make sure you have proof of the transacted money.

Scenario Two:

You have made the deposit and it has been acknowledged. This always proves to be a tough maze to maneuver as it is an advanced stage in the order.  This is because, in most cases, your deposit has already been utilized in making preparations and arrangements for your order. Again, the cancellation policy will dictate what happens here. You may succeed in canceling the order, but it may be impossible to recover your deposit.

To cancel your order in such a scenario, it is best to contact the auto transport via both phone and email. Have your order number and transaction proof to confirm the particulars. You may be asked to pay a hefty fine that would make your deposit irrelevant, so in this case, Good Luck!

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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

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Mylene Rutllant
It’s my number one pick in auto shipping to this day.

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Luis Rodriguez
You have my full support and recommendation!

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
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ShipYourCarNow LLC
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Merco Air & Ocean Cargo, Inc.
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