Can You Cancel Your Auto Transport Order?

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How to know if You Can Cancel Your Auto Transport Order?

Deciding to pay for auto transport services is a big decision to make. But, just like with anything, there may be a time when you have to cancel an auto transport order after you've already made it. Yet because you've already given them a deposit in most instances, you may be wondering if you can even cancel an order and not to have to pay an additional penalty or to even get a partial refund back. While each auto transport company is different in terms of their policies, you should be able to do so, especially if the company is credible, just as long as you know when to cancel the auto transport order.

Can You Cancel Your Auto Transport Order

Timing is Everything

You can't wait until the very last minute after the carrier has already left with your vehicle and is closing in on your destination to cancel your auto transport order. Logically, that would not make much sense. If you were to do so and refuse to pay the full amount that you owe at that stage, there's a high likelihood that the auto transport carrier will do at least one of the following:

  • Place your vehicle in storage until you pay the full amount;
  • Transport your vehicle to a tow-away service;
  • Sue you in order to get their payment;
  • Contact a collection agency;
  • Contact the authorities.

Keep in mind that if your vehicle is placed in a storage area until it's decided if you're going to pay or not, you'll most likely also be charged daily storage fees and/or interest fees.

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Cancel Before It Departs

You will need to cancel your auto transport order before it's picked up and begins its journey on a carrier. If you do so, most auto transport companies will not charge you a cancellation fee. This also assumes that it has not yet been scheduled for pickup.

Some companies may have a policy where if you cancel within an allotted window, you will even be given back your deposit. However, it's best to know upfront what the auto transport company's cancellation policy is, as that will help you to avoid any confusion in the future.

Something to Keep in Mind...

Remember, even if you are able to successfully cancel your order, there are still a few things to keep in mind, which is that you won't be refunded right away. If you paid by credit card, it can take at least 7 days to get your deposit back and perhaps even longer if you paid through bank transfer. So, if cash flow is an issue, that is something to be potentially concerned about.

Also, make sure to visit the Better Business Bureau's website at www.bbb.org to check out reviews of auto transport companies before you commit to them. Most companies should also have their cancellation policies available on their website.

At A-1 Auto Transport, we will always try to accommodate your needs as much as possible and are completely upfront about our auto transport cancellation policies. Make sure to contact us today for your free no obligation quote!


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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email me - info@a1autotransport.com


Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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