Auto Transport Consumer Complaint Hotline & Website
One of the toughest things for customers that are hiring an auto shipper is to find accurate, objective information about a car shipping company. The best resource for that information is the FMCSA website, which is part of the U.S. Department of Transportation and oversees the industry. If you’re a regular reader of our blog, you’ve probably seen us recommend the SAFER system portal on the FMCSA website as a resource for quickly finding information about a car shipper.
In this blog post, we’ll take a look at how to access the national database of complaints against auto transport companies, how to file a complaint if you have an issue and what other information is available, either online or over the phone about car shipping companies. First, let’s take a look at the two most common types of complaints:
Safety Complaint - A safety complaint may be registered within a 60 day window from the time of service. The 60 day limit applies to safety issues, but does apply to service complaints. (See the section below for contact information about safety and service records.)
Service Complaint - Service complaints do not require any paperwork, or even many of the specifics of the issue, but any information that can be supplied will certainly help. By providing as much information and documentation as you can, the FMCSA is better able to address service issues. It also helps to have record of what occurred if you’re seeking any kind of compensation from the carrier due to damages or issues with the service contract.
Filing a complaint online can be done with the National Consumer Complaint Database link listed under the resources section at the bottom of the page.
Phone Numbers To Research Car Shippers
FMCSA Information 1-800-832-5660
Using the information hotline for the Federal Motor Carrier Safety Administration, you can verity operating authority, U.S. DOT numbers, safety information and licensing for auto transport companies.
Consumer Complaints 1-888-368-7238
The consumer complaint line is for registering a concern about a household mover, auto transporter, driver complaints and safety issues.
Insurance Information 1-866-637-0635
You can verify that a car shipping company has the required insurance coverage to operate as a motor carrier using the insurance hotline.
Consumer Information Resources
National Consumer Complaint Database - Complaints can be filed online at the NCCD website against auto shippers, insurers, brokers, owners and companies. There’s also a helpful section of frequently asked questions regarding complaints.
FMCSA Contact Information - Contact information for the Federal Motor Carrier Safety Administration, information about field offices & service centers, as well as phone numbers for various agencies within the Department of Transportation.
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.