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FMCSA Hotline

What's in this article?
  1. Auto Transport Consumer Complaint Hotline & Website
  2. Phone Numbers To Research Car Shippers
  3. Consumer Information Resources
Vehicle Transport Companies Near Me

Auto Transport Consumer Complaint Hotline & Website

One of the toughest things for customers that are hiring an auto shipper is to find accurate, objective information about a car shipping company. The best resource for that information is the FMCSA website, which is part of the U.S. Department of Transportation and oversees the industry. If you’re a regular reader of our blog, you’ve probably seen us recommend the SAFER system portal on the FMCSA website as a resource for quickly finding information about a car shipper.

In this blog post, we’ll take a look at how to access the national database of complaints against auto transport companies, how to file a complaint if you have an issue and what other information is available, either online or over the phone about car shipping companies. First, let’s take a look at the two most common types of complaints:

Safety Complaint - A safety complaint may be registered within a 60 day window from the time of service. The 60 day limit applies to safety issues, but does apply to service complaints. (See the section below for contact information about safety and service records.)

Service Complaint - Service complaints do not require any paperwork, or even many of the specifics of the issue, but any information that can be supplied will certainly help. By providing as much information and documentation as you can, the FMCSA is better able to address service issues. It also helps to have record of what occurred if you’re seeking any kind of compensation from the carrier due to damages or issues with the service contract.

Filing a complaint online can be done with the National Consumer Complaint Database link listed under the resources section at the bottom of the page.

Car Carrier Transport Companies

Phone Numbers To Research Car Shippers

FMCSA Information1-800-832-5660

Using the information hotline for the Federal Motor Carrier Safety Administration, you can verity operating authority, U.S. DOT numbers, safety information and licensing for auto transport companies.

Consumer Complaints1-888-368-7238

The consumer complaint line is for registering a concern about a household mover, auto transporter, driver complaints and safety issues.

Insurance Information1-866-637-0635

You can verify that a car shipping company has the required insurance coverage to operate as a motor carrier using the insurance hotline.

Consumer Information Resources

National Consumer Complaint Database - Complaints can be filed online at the NCCD website against auto shippers, insurers, brokers, owners and companies. There’s also a helpful section of frequently asked questions regarding complaints.

FMCSA Contact Information - Contact information for the Federal Motor Carrier Safety Administration, information about field offices & service centers, as well as phone numbers for various agencies within the Department of Transportation.

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Joe Webster always knew the auto transport industry would be a great career option. And with decades of experience, Joe is now an established consultant for A1 Auto Transport.

Joe was born in Santa Cruz, California. During high school, Joe worked as a mechanic; a job continued to work part-time during his bachelor's degree.

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Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★ choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

Luis Rodriguez
You have my full support and recommendation!

A1 Auto Transport... From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

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Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them... Fortunately, I made the right choice with A1 Auto Transport.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus Drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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