What Happens If a Vehicle Is Damaged during Transport?

Perhaps one of the most incredible things about hiring professionals to relocate a vehicle is the fact that they carry insurance coverage. When your car is under the care of someone else other than its owner, it usually isn’t protected under your insurance policy anymore. This is why auto transport companies need to carry their own insurance policy to protect the value of the cars they’re responsible for delivering.

The vehicle owner’s insurance policy will not protect the car during transport. Transporters are required to purchase their own. They provide this coverage to all customers who buy shipping services. If an accident or damages occur, they’re repaired and paid for through the shipping company’s insurance agent.

How to Spot Damages and What to Do If You Notice Any

Before your car’s shipping process begins, take note of all damages already existing on the vehicle. Take photographs of the automobile from all angles, even the interior. This documentation may be helpful during the car’s final inspection after delivery.

If you spot damages on your vehicle after the delivery, inform the transport driver so that they can fill out a report. They will turn this in to the transport company after you sign it so they can help you file an insurance claim. The insurance company will pay for any immediate repairs or replacements. For a customer to file an insurance claim after a professional transport isn’t common, yet it's essential to have this protection just in case.

At A1 Auto Transport, we provide insurance coverage for all of our customers' vehicles. To learn more about our insurance coverage or to receive a FREE car shipping quote, call us at (888) 230-9116.

Common Causes of Damage in Auto Shipping

Even with the most professional carriers and the best equipment, the road can be unpredictable. Understanding what might cause damage during auto shipping helps you feel more prepared — and better equipped to prevent it.

Environmental Factors

Sometimes, it’s just nature doing what nature does. Weather conditions like heavy rain, hail, or strong winds can leave marks on a vehicle — especially on open carriers. Road debris kicked up during transit, like small rocks or gravel, can also result in surface scratches or chips.

Operational Mistakes

The way a car is loaded and secured makes a big difference. If it isn’t properly fastened, or if equipment isn't used correctly, the vehicle may shift during transport. Even if slight, that movement can cause dents, broken mirrors, or other small issues. Most professional haulers follow strict loading procedures, but slip-ups can happen.

Human Error

In some cases, damage stems from inexperience or rushing through the job. A driver might be new, or simply under pressure to meet a tight deadline. Quick turnarounds sometimes lead to shortcuts in safety or inspections, which increases the risk of small oversights leading to avoidable damage.

What to Do Right Away If Your Car Arrives Damaged

Even though it’s rare, no one wants to see their vehicle show up with a scratch or dent. If your car arrives damaged after transport, a few quick steps can go a long way in protecting your peace of mind—and your claim.

Here’s what to do, step-by-step:

• Give your car a good once-over: Before signing anything, walk around the vehicle and check it closely. Look at the bumpers, sides, roof, and undercarriage if possible. Even small signs of auto transport damage can matter later.
• Snap clear photos: Grab your phone and take pictures of any marks, dents, or scratches. The more angles, the better. Make a few notes, too—just enough to jog your memory if needed.
• Let the driver know: Tell the driver what you noticed, and make sure it’s documented on the Bill of Lading before they leave. This form is your official record, and noting any car damaged during transport is key for filing a claim.
• Act quickly: Don’t wait days or weeks to follow up. Most transport companies have a limited window for reporting claims, so acting fast can make a real difference.

Even if the damage feels minor, documenting it right away keeps everything transparent and gives you the best chance for an easy resolution.