Any business owner understands the importance of an A+ rating with the Better Business Bureau and the auto transport industry is no exception. In this article, we’ll take a look at some of the factors that affect a car shipper’s rating with the BBB, and what separates an “A+” rating from the competition.
What is the Better Business Bureau? The Better Business Bureau is a nonprofit organization offer consumers information about businesses they might use. The BBB also acts a go-between for consumers and businesses when there is a complaint lodged against a business. With more than 100 local and independent chapters throughout the U.S. and Canada, the BBB has a tremendous reach and can be a very useful tool for consumers.
For more information about the BBB and its history and role in consumer protection, see this link from Wikipedia.
What is accreditation? A business may be accredited with the BBB in the same way that some colleges and universities are. Businesses that wish to be accredited with the Better Business Bureau can pay an monthly fee for consideration, the cost of which is dependent on the number of employees. Monthly costs for accreditation range from $35 to $90, as well as additional fees for multiple business locations.
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Car Shipping | What Does An A+ Rating With BBB Mean?
Since the car shipping industry doesn’t have as much oversight and regulation as other industries, it’s important to have organizations like the BBB that work on behalf of consumers. It is, however, important to understand how their ranking system works and the methods that businesses can use to improve their rankings. As mentioned in the section above, a business membership with the BBB certainly helps your chances of getting a more favorable position.
If you’re considering the grade of a business from the BBB, or are concerned with improving your own, it’s important to understand how the rating scale works. You can click here for an overview of what goes into the ratings, which we will briefly review in this section.
Here are the basics of the Better Business Bureau’s rating system:
Several factors play into the rating of a business with the BBB. The first is complaint history, which includes number of complaints and resolved issues. The type of business and how long they’ve been in operation are also factors. If there are any government actions against a company–for instance, revoking a license or permit–that will also have a negative impact on a business rating. Business transparency and advertising practices are also taken into account in the process.
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