I am in the high technology industry with lots and lots of global competition, so I fully appreciate competitive selling situation.
In today's fast paced business environment, true customer service is becoming an exception rather than a standard practice. I maintain this fact as I sell to my global clients ranging from electronic giants like Samsung, Motorola to unknown smaller customers in Taiwan.
I took notice of Nicole's exceptional professionalism on the phone and her empathy to an already fraustrated customer (dealing with another transport company). Her followup after my initial inquiry for a quote is truly the reason why I chose to do my business with A1 Auto Transport. If Nicole's Customer Service skills are mere routine practice in your firm, then Bravo to management; if not, Nicole deserves to be recognized.
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