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The Most Important Qualities To Look For When Searching For Car Carrier Companies

What's in this article?
  1. Focus On Customer Experience
  2. Full Disclosure On Transportation Costs
  3. Diverse Auto-Transport Options
  4. Proven Track Record
  5. Satisfactory Delivery Timelines
  6. Open To Meeting In Person
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The need to transport cars from one location to another is on demand leading to an increase in car carrier companies. These companies are run by professionals that have been in the auto transport industry for years while others are just starting out in the business. For those looking for car carriers, having so many companies to choose from gives you a chance to get an idea of the services on offer and select the best one for your needs. However, to ensure the move of your car is successful, you need to know what to look for in car transportation companies. Below is a checklist to help you out.

Focus on customer experience

Most car carrier companies focus on offering their outlined services and getting paid for work done. However, when looking for such services, it is important to look for those that go beyond the norm to ensure that a customer is satisfied. It can be simple gestures like responding to queries promptly, following up after an inquiry is made for their services and expediting a delivery after a delay, among others. Also, ensure that the company services meet your needs regardless of the transportation to be done. Simply, the brand promise should always match the services promised to the customer.

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Full disclosure on transportation costs

When searching for car carrier companies it is normal to focus on the final cost before making a decision. However, some companies have hidden charges that will only come to light when you have already made payment leaving you with an unplanned bill. It is therefore important to book the services of a company that declares all the costs involved in transportation at one go. This will help you make an informed decision on whether to sign up for their carrier services or not. Ensure that they give you a written record outlining the costs and the receipts to avoid problems concerning payment coming up later on.

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Diverse auto-transport options

Auto transport companies that offer a wide variety of services that cater to every type of vehicle are the best option when looking to move cars from one location to another. In most cases, they have carriers that can carry both single and multiple vehicles in a safe manner. The transport options available should be ideal for both individuals and organizations so that their vehicles are transported at one go. In addition, companies that offer to look for appropriate carriers to meet the needs of a luxury car are also worth considering when looking for transport services.

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Proven track record

Although working with a reputable company may seem obvious when looking for car carrier companies, it is important to dig deeper before making payment. The main reason for this is the use of fabricated testimonials and reviews online by transport companies to attract customers. It is important to make sure that the company is legitimate and has licenses from legitimate federal bodies that allow them to offer carrier services. Also, their staff should be experienced and able to offer satisfactory services to customers.

Satisfactory delivery timelines

Timelines are an important aspect of car delivery that should be considered when looking for transport companies. Most of them, normally give a time frame within which the vehicle will reach its destination, which often includes an extra day or two, if nothing causes a delay. Consider signing up with companies that aim to make car deliveries on time or even earlier, leaving a customer happy and looking forward to working with the transport carrier again. In addition, they should be able to communicate and offer alternatives when there is a delay.

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Open to meeting in person

Face to face meetings have declined with the growth of the internet which provides all the information needed on transport companies instantly. However, if you prefer meeting in person to get information verified, the company should be open to do so at your convenience. In some cases, you will meet with the salesperson that has been assigned to your car or the manager depending on their business policy. They should also advise on any areas that need adjustment especially if you go with the car to be shipped so that there are no surprises on the day of transportation.

We can help you move your car to your preferred destination, both locally and internationally. For more information talk to our sales team here!

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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

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Mylene Rutllant
It’s my number one pick in auto shipping to this day.

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Luis Rodriguez
You have my full support and recommendation!

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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