The need to transport cars from one location to another is on demand leading to an increase in car carrier companies. These companies are run by professionals that have been in the auto transport industry for years while others are just starting out in the business. For those looking for car carriers, having so many companies to choose from gives you a chance to get an idea of the services on offer and select the best one for your needs. However, to ensure the move of your car is successful, you need to know what to look for in car transportation companies. Below is a checklist to help you out.
Focus on customer experience
Most car carrier companies focus on offering their outlined services and getting paid for work done. However, when looking for such services, it is important to look for those that go beyond the norm to ensure that a customer is satisfied. It can be simple gestures like responding to queries promptly, following up after an inquiry is made for their services and expediting a delivery after a delay, among others. Also, ensure that the company services meet your needs regardless of the transportation to be done. Simply, the brand promise should always match the services promised to the customer.
Full disclosure on transportation costs
When searching for car carrier companies it is normal to focus on the final cost before making a decision. However, some companies have hidden charges that will only come to light when you have already made payment leaving you with an unplanned bill. It is therefore important to book the services of a company that declares all the costs involved in transportation at one go. This will help you make an informed decision on whether to sign up for their carrier services or not. Ensure that they give you a written record outlining the costs and the receipts to avoid problems concerning payment coming up later on.
Diverse auto-transport options
Auto transport companies that offer a wide variety of services that cater to every type of vehicle are the best option when looking to move cars from one location to another. In most cases, they have carriers that can carry both single and multiple vehicles in a safe manner. The transport options available should be ideal for both individuals and organizations so that their vehicles are transported at one go. In addition, companies that offer to look for appropriate carriers to meet the needs of a luxury car are also worth considering when looking for transport services.
Proven track record
Although working with a reputable company may seem obvious when looking for car carrier companies, it is important to dig deeper before making payment. The main reason for this is the use of fabricated testimonials and reviews online by transport companies to attract customers. It is important to make sure that the company is legitimate and has licenses from legitimate federal bodies that allow them to offer carrier services. Also, their staff should be experienced and able to offer satisfactory services to customers.
Satisfactory delivery timelines
Timelines are an important aspect of car delivery that should be considered when looking for transport companies. Most of them, normally give a time frame within which the vehicle will reach its destination, which often includes an extra day or two, if nothing causes a delay. Consider signing up with companies that aim to make car deliveries on time or even earlier, leaving a customer happy and looking forward to working with the transport carrier again. In addition, they should be able to communicate and offer alternatives when there is a delay.
Open to meeting in person
Face to face meetings have declined with the growth of the internet which provides all the information needed on transport companies instantly. However, if you prefer meeting in person to get information verified, the company should be open to do so at your convenience. In some cases, you will meet with the salesperson that has been assigned to your car or the manager depending on their business policy. They should also advise on any areas that need adjustment especially if you go with the car to be shipped so that there are no surprises on the day of transportation.
We can help you move your car to your preferred destination, both locally and internationally. For more information talk to our sales team here!
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.