The Most Important Qualities To Look For When Searching For Car Carrier Companies

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The Most Important Qualities To Look For When Searching For Car Carrier Companies
The Most Important Qualities To Look For When Searching For Car Carrier Companies

The need to transport cars from one location to another is on demand leading to an increase in car carrier companies. These companies are run by professionals that have been in the auto transport industry for years while others are just starting out in the business. For those looking for car carriers, having so many companies to choose from gives you a chance to get an idea of the services on offer and select the best one for your needs. However, to ensure the move of your car is successful, you need to know what to look for in car transportation companies. Below is a checklist to help you out.

Focus on customer experience

Most car carrier companies focus on offering their outlined services and getting paid for work done. However, when looking for such services, it is important to look for those that go beyond the norm to ensure that a customer is satisfied. It can be simple gestures like responding to queries promptly, following up after an inquiry is made for their services and expediting a delivery after a delay, among others. Also, ensure that the company services meet your needs regardless of the transportation to be done. Simply, the brand promise should always match the services promised to the customer.

Full disclosure on transportation costs

When searching for car carrier companies it is normal to focus on the final cost before making a decision. However, some companies have hidden charges that will only come to light when you have already made payment leaving you with an unplanned bill. It is therefore important to book the services of a company that declares all the costs involved in transportation at one go. This will help you make an informed decision on whether to sign up for their carrier services or not. Ensure that they give you a written record outlining the costs and the receipts to avoid problems concerning payment coming up later on.

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Diverse auto-transport options

Auto transport companies that offer a wide variety of services that cater to every type of vehicle are the best option when looking to move cars from one location to another. In most cases, they have carriers that can carry both single and multiple vehicles in a safe manner. The transport options available should be ideal for both individuals and organizations so that their vehicles are transported at one go. In addition, companies that offer to look for appropriate carriers to meet the needs of a luxury car are also worth considering when looking for transport services.

Proven track record

Although working with a reputable company may seem obvious when looking for car carrier companies, it is important to dig deeper before making payment. The main reason for this is the use of fabricated testimonials and reviews online by transport companies to attract customers. It is important to make sure that the company is legitimate and has licenses from legitimate federal bodies that allow them to offer carrier services. Also, their staff should be experienced and able to offer satisfactory services to customers.

Satisfactory delivery timelines

Timelines are an important aspect of car delivery that should be considered when looking for transport companies. Most of them, normally give a time frame within which the vehicle will reach its destination, which often includes an extra day or two, if nothing causes a delay. Consider signing up with companies that aim to make car deliveries on time or even earlier, leaving a customer happy and looking forward to working with the transport carrier again. In addition, they should be able to communicate and offer alternatives when there is a delay.

Open to meeting in person

Face to face meetings have declined with the growth of the internet which provides all the information needed on transport companies instantly. However, if you prefer meeting in person to get information verified, the company should be open to do so at your convenience. In some cases, you will meet with the salesperson that has been assigned to your car or the manager depending on their business policy. They should also advise on any areas that need adjustment especially if you go with the car to be shipped so that there are no surprises on the day of transportation.

We can help you move your car to your preferred destination, both locally and internationally. For more information talk to our sales team here!

Joe WebsterWritten By:Joe WebsterConnect with Joe Webster on facebookConnect with Joe Webster on linkedin

Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

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Satisfied Customers

“I am meticulous when it comes to everything. At first, I was thinking of just driving all the way to Illinois from New Jersey. A friend recommended me to go to A1 Auto Transport and told me a lot of good things about them. I refused initially because I had filed a 4 day leave just to drive and visit my mother. But things did not go well. My boss asked me to cancel my leave because a very important client asked for an urgent meeting, and the manager could not attend to it. I was hopeless and took the risk of asking help from A1. The notice was short and I forgot I needed to inform them in advance. After a couple of hours, I received a call and they told me they found a way to book me with no extra fees. I am so thankful I got to attend to my work matters. I did not get to see my mother, but the vehicle and items inside it were in perfect condition as if it was me who took care of it. I owe you guys big time! I got one huge deal from our client.”

“The plan was to ship my car from California to Utah. I went through nearly 20 quotes after using an auto shipping site which linked to a bunch of brokers. Finally, I found A1 Auto Transport, a company with its own trucks with great reviews. I was sold. Joe was very competent, gave off the impression he’d done this a million times, and it really showed throughout the transport. He listened to my request carefully, offered me several options, stayed in touch during the transport, and made sure I was happy with everything. Overall, a great company which I would definitely recommend to others!”

“I’m so glad I met you Joe!! A truly fortunate experience. Having to transport a car to Minnesota, I was stunned to see the company, who was supposed to take care of it, just vanish. I couldn’t reach them anymore, like they went bankrupt overnight. However, I was lucky enough to not pay anything, so I simply researched some more until I found A1 Auto Transport. Joe answered my call the first time and we soon agreed on a date and a quote. Unfortunately, I got caught up in work and forgot about it. The order was not confirmed, so Joe must’ve thought I changed my mind. I called him the next day and arranged for a new date. This time, I made a note on my phone and it went well. I replied to his email this time, and the driver arrived at a parking lot down the street on time, as promised. The driver was nice enough to not mention my previous mistake. He delivered my car in just 3 days. Upon careful inspection, there were no scratches or damage done to it during transport. Joe was there along with the driver and they both waited patiently until I was satisfied. Thanks!”

“A1 Auto is kind of like your favourite mom and pop pizza parlour, the one you can’t get enough of despite all the new, expensive avant-garde pizza shops that have mushroomed conspicuously across the entire neighbourhood and seem to have taken over the whole world...but not you. Because you value quality and genuine customer service, and know this business understands and works doubly hard to give you your money’s worth. I’ve been using A1 Auto Transport whenever I left California for business: they may not be the cheapest car transporters around, but the sheer professionalism, dedication, and heart they put into their work is just amazing and worth my every dime. I’m probably one of the most sceptical people you would ever meet. I’m rarely convinced when bombarded with dubious, self-congratulating ads of companies that look like they’ve spent tons of money on marketing materials just to lure your average guy in. A1 Auto Transport is the complete opposite of these companies. My car always arrived promptly on schedule, never with a hint of scratch or dirt or damage, and they keep me updated every step of the process. When you’ve found a company whose genuine care for their customers comes naturally, you stand by them no matter what. It’s the most logical thing to do.”

“A1 Auto Transport helped me move a vehicle to Iowa from Houston. I was a bit nervous, no knowing much about such services. Thanks to Joe, I was able to clear the fog a little. He answered all my questions and explained everything in a way that left no room for interpretation. The details were straightforward. I picked Sunday as the pickup date, since I wasn’t at work, and they accommodated me. The truck arrived an hour early, yet the driver patiently waited for me to arrive. He thoroughly checked my car for scratches or anything that might affect the transport then drove it onto the truck. I was given a 2 day time window during which the car was supposed to arrive in, and it got to Iowa in the evening of the first day. The trip didn’t damage it at all. Next time a friend wants to move, I’ll surely recommend A1 Auto Transport.”

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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