The Importance of the Auto Transport Company's Terms and Conditions

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The vast majority of people completely ignore the Terms and Conditions portion from their auto transport company. After all, it's the big things that most people tend to focus on, such as the price, the estimated delivery date, etc... But it'd be a mistake to not go over the terms and conditions, as you should know what's included there, mainly so you don't run into anything unexpected in the future.

For the most part, every single auto transport company makes their Terms and Conditions known, namely on their website. If it's not made publicly available, that should be a warning flag to you that something is amiss. In fact, by law, it is a requirement that they have their Terms and Conditions made available, as dictated by the Federal Motor Carrier Safety Administration (FMCSA), which you can locate at www.fmcsa.dot.gov.

The Terms and Conditions of an auto transport company should provide you with the following information:

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The Booking Process

In the majority of cases, the Terms and Conditions will let you know the booking process that you can expect. For example, they will include information on how they find the carriers, the time windows in terms of pick up and delivery, various time policies, information about delivery guarantees, and so forth.

Each auto transport company will differ, but most will include some information on the whole process, specifically in regards to the fine details that a customer service representative might not feel necessary to mention.

What is Done With Your Personal Information

The legitimate and professional auto transport companies will want to assure their customers that their information is protected at all times and can't run into the wrong hands. This means that it is not sold to other companies and that your personal payment information is done through a secure process.

If you don't see it in writing, always ask the company if your information is sold to other ones. You don't want to be the victim of spam texts, e-mails, or calls!

The Refund / Cancellation Process

You should always be aware of the refund and cancellation process before you commit to anything, as well as their payment process. All auto transport companies are not created equal, and you should be aware that some companies may make you wait a bit longer than others for your refund, such as your deposit (such as 30 days). This should be outlined here.

Other companies may charge you different fees for cancellations. Many of the less than reputable companies may have it in the fine print where after a certain cut off date, your deposit or payment is absolutely non-refundable or that they will charge you fees so astronomically high, that it's basically what you already paid. Their liability in which they owe you a refund for poor service could also be outlined here.

A-1 Auto Transport makes sure to list our Terms and Conditions right on our website so that you can easily find it. We always try to be upfront with our customers, but some other companies may not do so. Make sure to read the Terms and Conditions in order to make a sound decision!


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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email me - info@a1autotransport.com


Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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