The vast majority of people completely ignore the Terms and Conditions portion from their auto transport company. After all, it's the big things that most people tend to focus on, such as the price, the estimated delivery date, etc... But it'd be a mistake to not go over the terms and conditions, as you should know what's included there, mainly so you don't run into anything unexpected in the future.
For the most part, every single auto transport company makes their Terms and Conditions known, namely on their website. If it's not made publicly available, that should be a warning flag to you that something is amiss. In fact, by law, it is a requirement that they have their Terms and Conditions made available, as dictated by the Federal Motor Carrier Safety Administration (FMCSA), which you can locate at www.fmcsa.dot.gov.
The Terms and Conditions of an auto transport company should provide you with the following information:
The Booking Process
In the majority of cases, the Terms and Conditions will let you know the booking process that you can expect. For example, they will include information on how they find the carriers, the time windows in terms of pick up and delivery, various time policies, information about delivery guarantees, and so forth.
Each auto transport company will differ, but most will include some information on the whole process, specifically in regards to the fine details that a customer service representative might not feel necessary to mention.
What is Done With Your Personal Information
The legitimate and professional auto transport companies will want to assure their customers that their information is protected at all times and can't run into the wrong hands. This means that it is not sold to other companies and that your personal payment information is done through a secure process.
If you don't see it in writing, always ask the company if your information is sold to other ones. You don't want to be the victim of spam texts, e-mails, or calls!
The Refund / Cancellation Process
You should always be aware of the refund and cancellation process before you commit to anything, as well as their payment process. All auto transport companies are not created equal, and you should be aware that some companies may make you wait a bit longer than others for your refund, such as your deposit (such as 30 days). This should be outlined here.
Other companies may charge you different fees for cancellations. Many of the less than reputable companies may have it in the fine print where after a certain cut off date, your deposit or payment is absolutely non-refundable or that they will charge you fees so astronomically high, that it's basically what you already paid. Their liability in which they owe you a refund for poor service could also be outlined here.
A-1 Auto Transport makes sure to list our Terms and Conditions right on our website so that you can easily find it. We always try to be upfront with our customers, but some other companies may not do so. Make sure to read the Terms and Conditions in order to make a sound decision!
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.