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How to Protect Your Interests as a Client when Requesting Auto Shipping Services

How to Protect Your Interests as a Client when Requesting Auto Shipping Services
How to Protect Your Interests as a Client when Requesting Auto Shipping Services


Although signing a contract is common practice, in the auto shipping industry they can be designed to protect the company not the client.

Before signing, we advise you read the paper carefully for clauses which are not in your best interest, such as:

  • Excusing the company from paying potential damages your vehicle may incur during transportation,
  • Allowing the company to keep your deposit even if you change your mind and no longer wish to transport the vehicle.


There are several reasons a company may ask you to make a deposit. Some companies may want proof you are serious about the transaction. Others may try to protect their interests, using the deposit to compensate for potential losses in time and resources they may incur if you change your mind. In this case, the deposit is nonrefundable, meaning you cannot recover it if at any point you want to cancel the shipping.

There are companies that require you to pay the full price of shipping, while others collect the deposit on the pickup date, not when the order is placed. To protect your interests as the client, you should consider the moment you make any sort of payment as the point of no return for your transaction. All preparations and research should be done beforehand.

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While Auto Carriers have their own trucks and employees transporting your vehicle, brokers connect customers with the carriers who will do the actual shipping. They are middle men, earning a commission from these transactions.

You can do a thorough inspection on the auto shipping company you want to work with, but inspecting the company recommended by your broker can be far trickier. Also, the reason why the broker recommends an auto transport carrier may not be due to the higher quality of its services, but to the higher commission he receives per transaction.

Using the internet, you can easily find a number of shipping companies operating in your area, so an intermediary is generally unnecessary. For more details on Brokers vs. Carriers, read this article.


When looking for a vehicle shipping service online, you may find false websites instead.  To avoid being scammed, check Google and forums for customer reviews and any external data you can find about the company.

Visit its website and look for the following warning signs:

  • A basic layout and design. A simple website may mean the company isn’t putting much effort into its online promotion, but it can also be a sign of a mock company website created for scams.
  • Few pages (for the same reason as above).
  • Numerous typos and poorly written text (for the same reason as above).
  • An email address and almost no other contact information. It is far easier for scammers to trick people through email than through phone or Skype, since they can prepare their answers. Also, a serious company will leave as many contact details as possible to accommodate the customer.

Fraudsters often repeat the same tactics to take advantage of people. Many scammers will ask you to pay upfront, either partially or fully.

If your auto shipper is requesting a money transfer through Western Union or MoneyGram, you will not be able to trace or recover your payment. This is a common way to trick people in transactions on an international level. To avoid such scams, use only bank to bank transfers or services like PayPal, whose security policies are far stricter and enable you to recover your money.

Asking for Information

As the client, you are entitled to as much information about the company and your transport as you require. As long as you do it out of interest for their services and in a positive manner, a serious company will gladly answer all your questions.

Call their representative over the phone, so they won’t have time to prepare their answers, and ask for everything you require, from sending you a copy of the contract to the name of the driver who’ll be driving the truck carrying your vehicle.

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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

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Mylene Rutllant
It’s my number one pick in auto shipping to this day.

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Luis Rodriguez
You have my full support and recommendation!

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport Serves the World

We ship to locations in all 50 states and countries across the world.

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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