Canceling an Auto Transport Order

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Canceling an auto transport order can be done obviously, but there are still some things that you should be aware of should you decide to change your mind after placing the order. Each auto transport company will differ in terms of their cancellation policies, so you should always keep that in mind. With that being said, if you want to cancel your auto transport order, make sure to take the following into consideration:

Check the Policy of the Auto Transport Company BEFOREHAND

Most people don't bother to read the cancellation policy that a company has. They are not all created equal, which means that they do have some variations between them. Before you sign anything, you really should take the time to go over it. Otherwise, you might be locking yourself into something that you can't get out of.

So where do you find an auto transport company's cancellation policy? It's usually in their Terms and Conditions section, which should be accessible on their website. If it's not, make sure to ask the company directly. To be extra safe, you want to have something in writing.

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What Does the Cancellation Policy Describe?

In most instances, a cancellation policy will lay out the instances in which you can cancel your order without too many complications, as well as minimal, if any, fees that you will be responsible for.

It will lay out:

  • The cut-off point in which you can cancel without minimal penalty
  • What the penalty is for canceling
  • Information about canceling the order at an advanced stage of delivery

When Should You Cancel By?

Ideally, when you cancel your auto transport order, it should be before the deposit has been made. If you're going through an auto transport broker, the best time to cancel would be between when you first make the order all the way until they find a carrier, which is when you would normally have to pay the deposit. During this stage, it doesn't matter your reasoning for canceling, and there is no penalty involved, especially if you have not made a deposit.

Canceling After a Deposit Has Been Made

If you have already made your deposit, it gets a bit more complicated. There are two stages to consider:

  • Making a deposit but it has not yet been picked up

Or

  • Making a deposit and it has already been picked up

For the first one, if you've already made the deposit, but it has not yet been picked up, you will receive a refund, though you may also have to pay some sort of cancellation fee or penalty. It is not going to be much, and the important thing to note is that, by law, the transport company has to provide you with your deposit back no matter what. You may experience a delay in receiving the deposit back, so be mindful of that if you really need the money returned to you right away.

Unfortunately, if you have already made a deposit AND your vehicle has been picked up, good luck being able to cancel it. It can be extremely difficult to do and results in major route changes in many cases for the carrier. You would, at the very least, have to pay an extremely large penalty or fee that could almost match the cost itself.

In short, be mindful of your auto transport company's cancellation policy and make a decision that you're fully confident in before you commit to anything, especially in terms of a deposit.


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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email me - info@a1autotransport.com


Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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