Can You Trust Auto Transport Reviews?

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Can You Trust Auto Transport Reviews?
Can You Trust Auto Transport Reviews?

How To Know If You Can Trust Auto Transport Reviews

Whether it’s for a restaurant, an auto repair shop or a car shipping company, we all rely on online reviews to determine the quality of a service or product. We live in an age where it’s easy to quickly get a birds eye view of how a company performs based on the reviews that others provide for them. Many popular websites like Yelp!, Angie’s List, and even the Better Business Bureau rely on this model and, for the most part, they do their job pretty well. When it comes to auto transport companies, they should definitely be taken with a grain of salt. But why?

Unlike a restaurant or other service oriented businesses, the car shipping world is not rich with people singing the praises of a company that does a good job. Quite the opposite, in fact. If you look up reviews about auto transporters, you’re not likely to find anyone celebrating a job well done. While it’s the case with many different industries, the moving and shipping world is rife with dissatisfied customers who only feel compelled to give a review when something bad happens. That said, it is still a good idea to look at reviews for car shippers so long as you get a balance of the good and the bad. Below you’ll find some tips as to the best approach to get an honest assessment of how a company performs. 

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Are The Reviews Genuine?

One of the down sides to relying on online reviews is that they can often be easily manipulated or outright faked. With nothing more than an email account, you can register for most websites or review platforms and simply write whatever you want about a company–this goes for both good and bad reviews. This is especially true in today’s marketplace in which so many consumers consult online reviews before making any kind of purchase. This article has some helpful tips that will help you spot fake reviews, some of which we’ll outline below, as well as some of our own advice.  

5 Tips To Help You Filter The Right Information

  1. Make sure you’re using a legitimate resource. Just because a website pops up first using a Google search doesn’t necessarily mean it’s the best or most trustworthy. The same goes for websites that include the term “review” in their name–that’s a great way to game the system and trick users into believing a website is the best source of information.
  2. Do not believe the too-good-to-be-true offer – because most often it is. This doesn’t mean that the lowest price you get is necessarily a scam, but it should definitely be approached with caution. Again, make sure the company name sounds like a real car shipper and not something that’s simply chosen to include the city and service in the title of the website. It’s a good practice to survey a couple different offers before choosing one, both so that you get a good price and also so that you have an accurate idea of what the price range should be.
  3. Do your homework. Some basic research can be done easily if you know the right place to look, namely the FMCSA website which oversees the industry. There you’ll find helpful information, resources, and even a database you can use to look up companies to find data about the services they provide and any complaints they’ve had lodged against them.
  4. Don’t automatically go with the cheapest option. Shipping a car isn’t cheap and we all like to save money where we can, but it’s definitely an industry in which the phrase “you get what you pay for” rings true. This is one of the advantages of getting several estimates. It allows you to notice when one company is several hundred dollars less expensive than the others, which should raise some red flags.
  5. Cast a wide net. This applies to getting price quotes and looking at online reviews. Don’t rely on getting just one estimate and check several different review sites before making a decision. There’s no company out there that’s universally known as the most affordable and there’s not car shipper that has nothing but positive reviews.

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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.


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Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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