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Can you get a refund if you don’t want to ship your car, but have already paid a car shipping company? What about after your car is shipped? These are great questions, and you can find all the answers you need from A-1 Auto Transport below.
Yes. If you change your mind about shipping your car before it’s shipped, you can almost always get a full refund for your shipment. However, this does depend somewhat on the company that you’ve chosen to ship your car. Some companies may keep your initial deposit (usually around $100 to $200) if you cancel, while others will give you a full refund.
Before you choose to ship your car and sign a contract, it’s a very good idea to check the fine print and learn about the company’s cancellation policy. For example, a company may offer a full refund with your deposit if you cancel up to two weeks before your shipment is scheduled to be sent – but if you wait until a week before the shipment date, you may forfeit your deposit, or have to pay an additional penalty.
You can look at the contract for more information before signing, or discuss these terms with the car shipping company directly to get a full overview of your responsibilities, and what happens after you have agreed to ship your car and decide to cancel the service.
The answer is usually “no.” As long as the car has reached its destination intact and the car shipping company has fulfilled their end of the deal, they are in no way obligated to offer you a refund. It’s extremely unlikely that you will get a refund in this case.
And this makes sense. After all, you have paid for the services of the auto shipping company – and if your car has arrived at its destination, they have legally fulfilled the obligations of their contract. Even if you have issues like bad communication, delays on your shipment, rude truck drivers or representatives, or other inconveniences, you’re not entitled to a refund.
You certainly may want to consider choosing a different auto shipping company in the future – but there’s no real legal ground for a refund unless your contract has been violated. Some auto shipping companies may offer a discount or partial refund if you are seriously unhappy about the services you received, but this is by no means guaranteed.
Yes. Usually, if there is serious damage to your car, you will be able to get back the money you spent on car transportation services as part of your insurance settlement. A reputable auto transportation company will carry liability insurance, as required by the Department of Transportation (DOT). If your car is damaged, you will be compensated through this insurance policy.
However, this is usually only the case if serious damage is done to your car. For example, if the transport truck overturns and your car is totaled, you can be compensated for the value of your car and other associated damages.
For minor scratches, dings, and other damage that may not be as easy to notice, the story is a bit different. You may still be able to file an insurance claim, but you will need to prove that the damage to your car happened when it was being transported. This is why it’s very important to take photos and video of the car’s exterior and interior before shipping.
In addition, you may not get full compensation for the cost of shipping your car in this case. It may be possible to recover damages in a lawsuit, but this is often not worth the cost or the time it will take to go through legal action against a car shipping company.
We hope this guide has helped you learn more about the basics of refunds and car shipping. Need reputable, reliable car shipping services throughout the US and internationally? A-1 Auto Transport is here to help. Contact us online or call us toll-free at (800) 452-2880 to get the assistance you need.
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.
Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.
And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.
The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.
When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.
I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.
The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.
They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?
So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!
If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.
I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!
The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!
There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.
After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.
Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.
By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.
We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.
We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!
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