Most of the time people take the time to write a complaint letter. I am very happy with your service so far so I thought I would write and tell you. In today's world where mediocre service is the norm your company has proved your commitment to customer service is far above that of your competitors. I have not received my car yet but I felt compelled to write this email and commend A-1 Autotransport for the job well done thus far.
Here are some points I would like to make.
Your dispatcher Marie Ferguson upgraded my cars transportation, at no extra cost, to an enclosed transporter. My car is a rare SS Camaro Convertible with only 4,000 miles and is perfect in every way. I can't tell you how much I appreciate her concern for my cars safety.
When the seller of the car was a little on the uncooperative side your agents offered to pick the car up where it was at the sellers residence. Again at no extra cost to me.
The seller of the car called me after the car was picked up and mentioned how professional the driver was and how he moved cars off the transporter to put my car in the best location for it's long ride to Oregon. When I heard that I felt reassured I had chosen the right company to move my car.
The system you have to track the progress is really fun. It took me a little while to figure it out but I had a blast watching the progress. Your driver didn't waste any time. The car was picked up in Ft Lauderdale Florida on Tuesday evening and was in Watsonville California Saturday afternoon.
I thought I might hear from you Sunday to arrange pick up of my car, most likely I hear from you Monday morning.
Thank you again for all you folks have done for me. I would be happy to recommend your service to anyone who asks.
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