What is the Common Problems Experienced When Shipping A Motorcycle?
Whether you want your bike transported to the next state or shipped to a completely new country, trusting your precious motorcycle to some strange people is never easy. The anxiety can be made especially worse if you get online and read all the bad stories people have about moving companies. However, there is no way around using a motorcycle transport company if you want your bike to be delivered fast and safely.
Here are some of the problems you can expect when shipping a motorcycle;
Delayed delivery time
The most common problem with shipping companies is failure to deliver the bike on time. This may not necessarily be the carriers fault but a plethora of other causes like road blocks, accidents, traffic and so forth. There are also a lot of logistics that go into shipments and the carrier cannot guarantee you they will arrive on time. The delay can range anywhere from hours to weeks depending on the cause but the company should communicate with you and explain the situation.
Dings and dongs
It is absolutely not uncommon to receive your bike with some dings and dongs at the delivery point. It can be especially horrifying if you had sent out a brand new bike and you receive something that is a little banged up. The type of shipment the company used can determine the condition of the bike on arrival meaning most bikes transported on open trucks arrive with some dongs. Some damage could also occur if the bike was not well packaged or secured or if the road was rocky.
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Loss of the trucking signal
The best shipping companies will give you a tracking number where you can track the shipment and know where your motorbike is at all times. Unfortunately, sometimes it happens that the company loses track of the shipment and they can’t tell you exactly where it is. Such occurrences happen when there is network failure or a problem has occurred and the company is avoiding worrying the customers.
This is a very rare occurrence but it has happened where there is a mix up of information and clients get the wrong packages delivered to them. This is a simple problem that can be solved by the company recalling all the bikes shipped that day and making things right unless you have some unscrupulous clients who refuse to return a good bike. In this case, the carrier’s insurance company should compensate you for the loss.
How to solve the above common problems
Human is to error and anyone can make a mistake. It is best to remain calm and listen to the carrier as they explain and give a solution. Exercise patience and work with the carrier to solve the problem.
While anybody can make a mistake, the company you choose to ship your motorbike can determine how many problems you will experience. Be sure to go with reputable companies who have excellent customer service, good shipment options and a track record of on-time delivery.
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.