What Do the Best Auto Transport Companies Have In Common?

1. Track Record
2. Quality Website
3. Customer Service
4. Transparent Pricing & Policies

If you ended up on this website because you were searching the web for car shipping or auto transport companies, you probably have a good idea of the vast number of options out there. Between brokers and carriers, you may even be overwhelmed by trying to narrow down your options to the one that you ultimate give your business. That’s why we’ve put together a list of the traits below that the best auto transport companies have in common, along with explanations of the importance of each factor.

Track Record

One of the first things you should determine about a car shipper that you’re considering is whether they have a proven track record. This doesn’t just mean that a company has been in business for 10 or more years, although longevity in the business should be considered to some degree. A good number of the scam in the auto transport industry happen because customers put their trust in a new or fly-by-night company that’s not established. In addition to the amount of time in business, a quality company should also have a track record of success and satisfied customers, as well an expertise in what they do.

Quality Website

While it may seem strange to include a company website on this list, it’s one of the simplest ways to tell how much a company has invested in their service. Of course, a simple one-page site with a phone number on it can get the job done, but do they thoroughly explain their services and what options are available? Do you have questions or concerns that are address on the website? Is it a professional looking website that instills confidence that a company knows what their doing and understands the needs of their customers? Is the writing on the website clear and concise or is does it seem like it was written by someone who doesn’t know what they’re talking about? These are all questions you should ask yourself when considering an auto transport company that can help guide your decision as to whether you should contact them for a price quote.

A-1 Auto Transport is one of the leading car shipping companies in the world, with more than 20 years of industry experience. With offices in most major cities, you can conveniently get in touch with a representative quickly and easily for any of your auto transport needs. If you’d like a FREE price quote today, or you have any questions at all, give us a call at (888) 230-9116! Price estimations require no obligation or paymentand are always 100% FREE—no strings attached!

Customer Service

Quality customer service is an expectation we all have any time we’re paying for a service or product and car shipping is no different. Are they courteous and professional? Can they answer any questions and address any concerns you have about the process, service, and pricing? Again, these are things you need to consider since you may have to contact them during the shipping process. In a rare and worst-case scenario, your vehicle could be damaged during shipment, which means you’ll have to work with the shipper to resolve the issue and you don’t want to deal with someone who’s gruff and unpleasant when you need help with something.

Transparent Pricing & Policies

Pricing should be straightforward and accurate, even for an estimate, when dealing with a professional company. Many of the complaints you hear about auto transporters is that there were hidden fees or surprise costs that they weren’t prepared for. If there is anything that can affect the total price you pay, it should be well explained and clearly laid out. Similarly, any policies they have regarding cancellation, payment, refunds, or insurance should be clearly communicated to the customer.