What is the Questions To Ask A Professional Auto Moving Service Before Hiring Them?
You don’t want to sit and assume the moving company you chose is the best there is in the industry. No, you must interrogate them to make sure they are the real deal. Do not shy away from asking them the real tough questions. In fact, if you spare your service provider from this, you may end up paying a very high price.
Here are a few leading questions you should ask the mover.
How long have you been in business?
Working with a newbie should not be an option. I am sure you are not ready to be a research element and maybe a statistic of how moving can be hectic. Let the company tell you the number of years they have been in operation, unique cases they have handled and the worst and best experience they’ve ever had.
What are your moving charges?
Different companies have different quotations for their services. Get as many quotations as possible and go through them, checking exactly what their packages offer. Some companies will ensure that their quotations appear cheaper but they will have numerous hidden costs. Do not just go for the cheapest, be keen on the details.
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Are there sub-contractors involved?
Inquire about other companies that may be contracted to help with your move. Verify that these also have the necessary licenses and permits. I am sure you do not want to move with someone who will later turn on you once you are at the border.
What type of insurance do you offer?
There are two insurance options for you, released-value protection and full value protection. The former is standard but the latter is based on valuation of a customer’s items. Go for a mover that offers the full value protection since you are assured of full compensation.
Can you give me references?
These should be from customers who have used the company’s services before. Ask for a list of them and single out a few that you contact. That will give you a better view of what you expect and whether you will go ahead and sign the contract. If you feel the mover is in any way trying to be evasive, don’t waste your time and resources. Move on.
What licenses do you have?
If it is a pet moving company operating in the US, confirm it has been certified by IPATA. Also find out if it is a member of the global alliance of professional moving companies which regulates moving of household goods and personal effects from one country to another. This information will give you peace of mind that you are dealing with professionals.
Do not fall into the trap of blindly trusting whatever you are told. It is you who will suffer should you make the wrong choice. Remember, this is a service industry – there are very many moving companies out there, you lose one you get another. So do not spare your questions, ask until you are satisfied.
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.
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