The People Behind Transportation

Submitted by Margaret Bugera on 10/03/2020

Auto transport is often seen as a very mechanical process to the untrained eye. From the goods being shipped, the truck or other vehicle transporting those goods, and the warehouse that store them, everything involved is inanimate, except for the all-important people behind the scenes; the people that work exceptionally hard to get goods delivered safely to where they need to go. Such people involved in the transportation business include drivers, loaders, accountants, managers, and many more that make transportation possible. Every person involved in the transportation process is precious and irreplaceable to the company. These people get things to where they need to go; they get things done. Without people, goods would sit, unmoving, trucks would never stir, and the only change would be the rust and mold slowly encompassing everything. We have always needed people and we always will; nothing can replace the experience and personality that humans bring with them wherever they go.

The drivers are of the utmost importance in delivery transportation. Without them, the whole operation would grind to a halt. Drivers work tirelessly to serve us by putting in countless hours of mind-numbing work, just to deliver our goods safely to us. They sacrifice time with family, time with friends, and all the comforts of home for the consumer's sake. Long-haul drivers may have a bad reputation due to only becoming newsworthy after a big crash, but truly, they are crucial parts of the delivery process.

Loaders are also crucial in making shipments run smoothly. They load things swiftly and carefully to best maximize efficiency, speed, safety, and space in all shipments. If drivers had to load and unload their shipments much time would be lost. Loaders work hard to keep your goods safe. When goods are being shipped they can't just be thrown into a truck, they must be handled with much care, and that is exactly what loaders are trained to do. Loading and unloading is a hard manual job, but it is also an imperative job in the transport business. They are much like worker ants in their constant moving and loading and unloading, and like worker ants, they must work in harmony to accomplish their goal, lest they constantly run into and over each other, slowing down progress towards their common goal. Although their job may appear easy, it is one that requires much skill and teamwork to accomplish effectively.

Delivery people have similar jobs to drivers, but their job is much more localized, often working in nearby neighborhoods. Delivery people can often make neighborhoods feel more connected and homey; whether it be your mailman, flyer carrier, or pizza deliverer, these people become pillars of the community in their own special ways. They often visit the same houses over and over, and as such begin to know the community inside and out and the people in that community start to feel like one big family. They connect the delivery to a face, to a real person that is working to bring you whatever you need. The small act of someone bringing a parcel to your door brings a welcome personal touch to the mechanical means of online shopping. Delivery people add that extra warmth to your order and put a smile on our faces.

Warehouse workers are also very important. They keep our stuff safe and dry while it is in a temporary holding facility. It is essential to have a place where things wait to be shipped somewhere else or wait to be put out as stock. In a warehouse, there are managements, loaders, stockers, and many other people that work to keep the warehouse running smoothly. Without people to run warehouses, goods would constantly be under threat of being stolen or damaged by people or weather. Warehouses are a safe heaven for holding goods, and while working in a warehouse might not be alluring, it is certainly needed.

Let us not forget the importance of management as well. A good management team keeps everything running smoothly and under control. Without management, the whole operation would be a chaotic mess. Management makes sure all jobs get done, that everyone has a job, and that jobs are completed in an orderly fashion. Without a good management team, shipments would be lost, late, and some long forgotten. While delivery people look after the stuff, management looks after all the people, making sure that they are organized for optimum efficiency.

Perhaps the most important person in the transportation process is the customer. Whether an individual or a vast company, the consumer is what drives the need for transportation. Without the customer, no business would be possible. As in every operation, the business lives to serve the customer and to best meet their needs. A happy customer increases profit, reputation, and demand, as the satisfied customer will spread the news of their good experience both online and through word of mouth recommendations and business will grow. It is imperative that the customer is treated well, as bad customer reviews are a crippling blow to any company, whether they are valid complaints or not. A happy customer not only leaves a smile on your face but dollars in your pocket. Good service is a win for all sides.

Even though this world is depending more and more on machines and A.I., nothing can ever replace the experience and teamwork that humans bring. In whatever we do, humans slowly learn the tricks of the trade to become a master of their craft and nothing can ever replace that. People are particularly paramount in the transportation and delivery business. No machine can give so great of customer service as real, live, empathetic people can. Whether it be managers, loaders, delivery people, customer service representatives, or any number of staff involved in the delivery and transportation process, each one works hard to serve the customer's needs above all else. Their jobs can be grueling and back-breaking at times, but they do it for us; their friends, their neighbors, their family.

Submitted by Margaret Bugera on 10/03/2020