If you do a little research on the internet, you’ll find that are plenty of horror stories out there about auto transporters. Stories of damaged vehicles, unfulfilled deliveries and unexpected costs abound and it’s enough to make you wonder if the entire industry has these type of issues. Thankfully, this isn’t the case, but there are some bad apples out there that you should avoid. In this blog post, we’ll take a look at why this is the case and how to protect yourself from problems with auto transport companies.
Why do auto transport companies generally have such bad reviews? The answer is that there are a couple of factors at play. The first being that there are, in fact, some companies out there providing bad service and using shady tactics. It’s a fact of any industry and auto transport is no different. Another factor is an old tenet of sales and customer service: if someone has a good experience, they’ll tell a friend; if they have a bad one, they’ll tell five.
Sadly, this reality has been preyed upon (rather successfully) by a number of businesses posing as consumer review sites. You probably know the type we’re referring to here and, if you look at the fine writing, you’ll find that most of them are paid advertising gimmicks. Even the old standby of consumer trust and confidence, the Better Business Bureau, offers a method for improving your standing through a paid subscription service.
It’s certainly a good idea to remain skeptical when evaluating car shippers, but the same applies to information from these allegedly objective customer review sites
Avoiding Problems With Car Shippers | Protect Your Investment.
Now that you’re aware of some of the reasons behind the problems with car shippers, let’s examine some ways to avoid them. One of the best resources to help you when assessing a company is the Federal Motor Carrier Safety Administration’s national consumer complaint database. Unlike other websites, this one is operated by the federal body that oversees the industry and, as such, offers a more accurate view of complaints and resolutions within the industry.
One method of making sure you get the best value out of an auto shipper is to contact a handful of companies to get a cost estimate. Price quotes should always be free of charge within the industry and it’s relatively easy to get 3-5 quotes from competing companies in a matter of minutes.
One thing to keep in mind when getting a cost estimate is that they can differ rather widely from company to company. This is one reason it can be helpful to contact a few and compare their services and prices. It will also give you an idea of what kind of business they are based on their customer service. It’s a good practice to call companies to get an estimate, rather than get one over the internet if possible. The reason for this is that it allows you to get a feel for how they treat their customers, as well as the level of service they’re likely to provide.
Would you like to get started with a FREE, no-obligation cost estimate today? Call us at the number at the top of the page to learn more, or if you have questions about assessing car shipping companies! Our experts are standing by to answer your questions!
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.