What is The Qualities of a Successful Auto Transport Company?
There are so many auto transport companies out there, that trying to choose one can be a bit difficult. But the fact remains that the auto transport companies that last are the ones that share certain qualities and characteristics in their operations. All auto transport companies are not made equal, and if you spot the following traits in one, you'll know that you most likely have a winner:
A Fair and Honest Price
An auto transport company that is successful will offer fair prices. They won't try and swindle customers and barrage them with hidden fees after the fact. Instead, they are transparent and honest right from the very beginning, offering prices that are beneficial to everyone involved. These type of companies think long-term. While they may not make as much per individual customer as an auto transport company that charges more, they make up for it and then some in volume and repeat customers.
A Good Insurance Policy
A successful auto transport company will provide its customers with a comprehensive insurance coverage that will protect most aspects of their car shipment, in which the car's safety is guaranteed. Furthermore, this type of company should also have all of its official insurance documents available, either on their website or immediately available upon customer request.
Great and Professional Staff
Their staff members not only have to have the correct certifications, but they also need to be professional in their behavior. They should be following all of the protocols without taking any short cuts and should treat each car as if it were their own.
Excellent Customer Reviews
A successful auto transport company will also have excellent customer reviews. This will become evident on a website such as the Better Business Bureau, which is located at www.bbb.org. These customer reviews should talk about their services, their timeliness, whether or not the car arrived in optimal condition, and their customer service. A legitimate, successful auto transport company will have a plethora of positive feedback.
Exemplary Customer Service
They will also provide exemplary customer service, with a telephone number in which you can speak to a person, preferably 24 hours a day. You should be able to ask any question that you want about auto transport and expect to receive an answer that is clear and detailed. Exemplary customer service means being patient with a customer if the customer doesn't understand something.
An Easy to Navigate Website
Some auto transport companies seem to have websites that looked like they were designed in 1996 when the internet was still in its relative infancy. A successful modern auto transport company will have a website that looks the part and is clear to navigate, with instant price quotes being offered and all of its services being clearly laid out.
If you think about it, the above qualities should be the norm, rather than the exception, but you'd be surprised at how often this simply isn't the case. Keep a look out and make sure that you chose the right auto transport company in the future, such as A-1 Auto Transport!
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.