At the end of the summer, we spent a few stressful few weeks relocating and settling in Colorado Springs after 8 years of living in Boston. My father was scheduled for another surgery after getting into a serious boating accident. So, my husband and I decided to make the painful decision of moving back to Colorado to take care of him, with two small children and a truckload of household stuff in tow.
It was our first time undertaking a major relocation, and we had zero idea on how to go about this whole moving business. We took some friends’ recommendations, and started calling and emailing some companies.
Things got more difficult when the company we initially hired to pick up our cars all of a sudden didn’t have a driver after the quote we agreed upon skyrocketed “due to certain unforeseeable market factors”. We couldn’t afford to lose another minute on a phone call to some other mover just to set up another expensive, unpredictable deal. My father was due to go to the hospital in a few days, and school was about to start for the kids.
But we had to do it, and you have no idea how grateful we were to have dealt with A1 Auto Transport. After that distressing experience with the first mover, A1 felt heaven-sent. We told them our situation, and thought it was all going to involve another daunting, tedious process. But their people were so incredibly helpful and attentive to details. They went out of their way to make sure our questions were answered and our vehicle arrived promptly, despite some bad weather we were having at the time.
Another thing that won us over is how A1 understands almost intuitively the importance of reliability and active, honest communication with their customers, with people like us who lead ordinary, emotionally challenging lives, and value time and hard-earned money. A1 Auto Transport succeeds in truly serving and connecting to their customers in ways no other company would even try.
If I have the entire universe to give out millions of stars for, I’d gladly do it and rain them all on A1 Auto Transport. It may just have been another ordinary business day for them, but to my family and I, it made all the difference in the world.
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