Reprimanding Movers For A Bad Job
No matter how hard you might think moving is, it can always get worse. You can hire unscrupulous movers who don’t take care about your belongings or they just don’t care about time. In some situations, home owners have experienced horrible movers who broke their stuff, arrived very late or even held their stuff hostage for weird reasons. If you happen to be the unfortunate one who meets unprofessional movers, here is how to reprimand them:
There are certain behaviors that will obviously alert you of unprofessionalism. If you see them throwing your stuff around carelessly or just being plain disrespectful, be sure to speak up. Let them know respectfully that they will break your stuff and cost their insurance some claims. Be polite when doing this because obnoxious people can punish you for rubbing them the wrong way.
Contact the moving company
In most cases, the behavior of the movers is not a reflection of the moving company or the management. If you experience careless, rude and even unprofessional movers, be sure to call their employer immediately and report it. More often than not, the management will deal with the situation immediately especially if it’s a reputable company.
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Threaten to leave a bad review
Even though they might pretend not to care, most companies do care about the kind of reviews they get from customers. Let them know that you will write about all their misconduct and spread bad reviews to everyone who will ever think of hiring them.
Before the movers begin work, let them know that you are buying lunch and drinks if they do a good job. During the move, approach them with a jug of cold juice and allow them to use the washroom as required. The unfortunate thing is that most people’s bad behavior is caused by prior experiences of disrespect and feeling like they are not valued. Treat the movers like human beings be friendly and you will have a motivated team on your hands.
File a formal complaint
Filing a complaint should be your last resolve if things look very ugly. If resolving things peacefully and offering incentives does not work, it might be time to take a legal step against the company. The U.S Department of Transportation as well as the Federal Motor Carrier Safety Administration are both good places to file a complaint against moving companies. You can also contact the Better Business Bureau or the American Moving & Storage Association to report cases of damaged items, over charging, lost items and delays. As a last report, contact the Attorney General in your state and call the police if the activities look illegal.
Reprimanding movers after they have already ruined your day and your stuff is extremely frustrating. The best way is to spot a bad mover even before you hire them by looking at their online reviews, failure to produce license and insurance documents, phone or internet estimates and other red flags that you should watch out for.
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.