How To Report Damages To Your Mover

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How To Report Damages To Your Mover
How To Report Damages To Your Mover

Reporting Damages To Your Mover

Despite your best effort, you cannot ensure that everything goes smoothly during a move. Sometimes things will break, couch fabric will tear and some paint will be peeled off your walls. Whether it was due to carelessness or by sheer accident, there is a proper way to report damage to your mover without causing a ruckus. Here are the steps to take in order to get a remedy.

Take photos

The only way you can prove that your furniture or other valuables were not damaged before the move is if you take pictures before the movers start loading. Be sure to capture every angle especially with couch, cabinets and fragile items. You should also take photos of the items after they have been damaged so they can be compared with the ones you took before. It’s very important to inspect everything as it is being unloaded from the truck so you can notice any damage.

File a claim with the moving company

Every reputable moving company has procedures in place to deal with damage claims. If you notice any damage on your items, note them down on the bill of lading and inform the movers. You should also call the moving company and ask for the necessary paperwork to file a claim. Some companies will request to come and inspect the damage themselves which shouldn’t be a problem. Make sure you file the claim as soon as possible even if you have up to nine months to do so. The company together with their insurance company will work with you to get the items either repaired or replaced as fast as possible.

A-1 Auto Transport can help you move your household goods nationwide. Call 888-509-3213 to get a free, no obligation to buy price quote on interstate moving services.

Make a copy of all documents

Everything you are required to go through and sign should also be scanned and copied before you give back to the movers. This is especially important for the inventory and bill of lading where you have noted that certain items have been damaged. If possible, save also any communication you have with the moving company including dates and time.

Get a response within 30 days

Some of the best moving companies will respond to you immediately after you call them and file the claim. However some will wait for the legally stipulated time frame which is 30 days to pay for your damages or deny the claim. If the company has not responded in 120days, you can go ahead and report them to higher authorities like Department of Transportation and Federal Motor Carrier Safety Administration.

Consider a small claims court

Sometimes, the company’s insurance company can pay you back an amount that is way less than the value of the damaged item. This happens mostly when your coverage was done on distance instead of value. In this case, you can file a small claim in court suing the carrier to pay you the full amount of the damaged item. There is a long process involved and you have to wait for many months to get your compensation but it’s usually worth it if you have enough evidence.

Filing a damage claim is the last thing you want to do after a very exhausting move. However, if you find yourself in such a predicament, these steps together with a lot of diplomacy will help you to recover the value of your damaged items.

Joe WebsterWritten By:Joe WebsterConnect with Joe Webster on facebookConnect with Joe Webster on linkedin

Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email me - info@a1autotransport.com

Satisfied Customers

“I am meticulous when it comes to everything. At first, I was thinking of just driving all the way to Illinois from New Jersey. A friend recommended me to go to A1 Auto Transport and told me a lot of good things about them. I refused initially because I had filed a 4 day leave just to drive and visit my mother. But things did not go well. My boss asked me to cancel my leave because a very important client asked for an urgent meeting, and the manager could not attend to it. I was hopeless and took the risk of asking help from A1. The notice was short and I forgot I needed to inform them in advance. After a couple of hours, I received a call and they told me they found a way to book me with no extra fees. I am so thankful I got to attend to my work matters. I did not get to see my mother, but the vehicle and items inside it were in perfect condition as if it was me who took care of it. I owe you guys big time! I got one huge deal from our client.”

“The plan was to ship my car from California to Utah. I went through nearly 20 quotes after using an auto shipping site which linked to a bunch of brokers. Finally, I found A1 Auto Transport, a company with its own trucks with great reviews. I was sold. Joe was very competent, gave off the impression he’d done this a million times, and it really showed throughout the transport. He listened to my request carefully, offered me several options, stayed in touch during the transport, and made sure I was happy with everything. Overall, a great company which I would definitely recommend to others!”

“I’m so glad I met you Joe!! A truly fortunate experience. Having to transport a car to Minnesota, I was stunned to see the company, who was supposed to take care of it, just vanish. I couldn’t reach them anymore, like they went bankrupt overnight. However, I was lucky enough to not pay anything, so I simply researched some more until I found A1 Auto Transport. Joe answered my call the first time and we soon agreed on a date and a quote. Unfortunately, I got caught up in work and forgot about it. The order was not confirmed, so Joe must’ve thought I changed my mind. I called him the next day and arranged for a new date. This time, I made a note on my phone and it went well. I replied to his email this time, and the driver arrived at a parking lot down the street on time, as promised. The driver was nice enough to not mention my previous mistake. He delivered my car in just 3 days. Upon careful inspection, there were no scratches or damage done to it during transport. Joe was there along with the driver and they both waited patiently until I was satisfied. Thanks!”

“A1 Auto is kind of like your favourite mom and pop pizza parlour, the one you can’t get enough of despite all the new, expensive avant-garde pizza shops that have mushroomed conspicuously across the entire neighbourhood and seem to have taken over the whole world...but not you. Because you value quality and genuine customer service, and know this business understands and works doubly hard to give you your money’s worth. I’ve been using A1 Auto Transport whenever I left California for business: they may not be the cheapest car transporters around, but the sheer professionalism, dedication, and heart they put into their work is just amazing and worth my every dime. I’m probably one of the most sceptical people you would ever meet. I’m rarely convinced when bombarded with dubious, self-congratulating ads of companies that look like they’ve spent tons of money on marketing materials just to lure your average guy in. A1 Auto Transport is the complete opposite of these companies. My car always arrived promptly on schedule, never with a hint of scratch or dirt or damage, and they keep me updated every step of the process. When you’ve found a company whose genuine care for their customers comes naturally, you stand by them no matter what. It’s the most logical thing to do.”

“A1 Auto Transport helped me move a vehicle to Iowa from Houston. I was a bit nervous, no knowing much about such services. Thanks to Joe, I was able to clear the fog a little. He answered all my questions and explained everything in a way that left no room for interpretation. The details were straightforward. I picked Sunday as the pickup date, since I wasn’t at work, and they accommodated me. The truck arrived an hour early, yet the driver patiently waited for me to arrive. He thoroughly checked my car for scratches or anything that might affect the transport then drove it onto the truck. I was given a 2 day time window during which the car was supposed to arrive in, and it got to Iowa in the evening of the first day. The trip didn’t damage it at all. Next time a friend wants to move, I’ll surely recommend A1 Auto Transport.”

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