Ship your Household Safely with Trustworthy Shippers

Ship your Household Safely with Trustworthy Shippers

people shipped using A-1 Auto Transport last week

Or Call Us

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

Deliver Your Household Stress Free
  • Deliver Your Home Stress Free and Have Peace of Mind
  • Licensed, Bonded and Insured Carriers Near You
  • Award Winning Service, Always on Time

Trusted By:Trusted By Seals

+2 million
Delivered
services
+190
Countries
served
97%
of customers
recommend us

How To Report Damages To Your Mover

How To Report Damages To Your Mover
How To Report Damages To Your Mover

Reporting Damages To Your Mover

Despite your best effort, you cannot ensure that everything goes smoothly during a move. Sometimes things will break, couch fabric will tear and some paint will be peeled off your walls. Whether it was due to carelessness or by sheer accident, there is a proper way to report damage to your mover without causing a ruckus. Here are the steps to take in order to get a remedy.

Take photos

The only way you can prove that your furniture or other valuables were not damaged before the move is if you take pictures before the movers start loading. Be sure to capture every angle especially with couch, cabinets and fragile items. You should also take photos of the items after they have been damaged so they can be compared with the ones you took before. It’s very important to inspect everything as it is being unloaded from the truck so you can notice any damage.

File a claim with the moving company

Every reputable moving company has procedures in place to deal with damage claims. If you notice any damage on your items, note them down on the bill of lading and inform the movers. You should also call the moving company and ask for the necessary paperwork to file a claim. Some companies will request to come and inspect the damage themselves which shouldn’t be a problem. Make sure you file the claim as soon as possible even if you have up to nine months to do so. The company together with their insurance company will work with you to get the items either repaired or replaced as fast as possible.

A-1 Auto Transport can help you move your household goods nationwide. Call 888-509-3213 to get a free, no obligation to buy price quote on interstate moving services.

Make a copy of all documents

Everything you are required to go through and sign should also be scanned and copied before you give back to the movers. This is especially important for the inventory and bill of lading where you have noted that certain items have been damaged. If possible, save also any communication you have with the moving company including dates and time.

Get a response within 30 days

Some of the best moving companies will respond to you immediately after you call them and file the claim. However some will wait for the legally stipulated time frame which is 30 days to pay for your damages or deny the claim. If the company has not responded in 120days, you can go ahead and report them to higher authorities like Department of Transportation and Federal Motor Carrier Safety Administration.

Consider a small claims court

Sometimes, the company’s insurance company can pay you back an amount that is way less than the value of the damaged item. This happens mostly when your coverage was done on distance instead of value. In this case, you can file a small claim in court suing the carrier to pay you the full amount of the damaged item. There is a long process involved and you have to wait for many months to get your compensation but it’s usually worth it if you have enough evidence.

Filing a damage claim is the last thing you want to do after a very exhausting move. However, if you find yourself in such a predicament, these steps together with a lot of diplomacy will help you to recover the value of your damaged items.

Share this content on social media
for a chance to get up to 15% off your next shipment.
Copy link

Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.


Email Me


Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

Visit our social, and see for see what our clients saying about us

A-1 Auto Transport Serves the World

We ship to locations in all 50 states and countries across the world.

Ship Your Vehicle With A-1 Auto Today
Get an instant free Quote Now

Or Call Us Today and Speak to Directly to Our Sales Team:

Our Partners:

Better Business Bureau Accredited
FMCSA Member
INC. 500 Member
VeriSign Secured
AMSA Member

A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
Copyright © 1988-2021, A-1 Auto Transport - All Rights Reserved.