Gift Icon Get a 20% discount from our partners! Discount code will get added automatically when you submit the form.
How much does shipping your Household cost?
Free Instant Online Calculator based on quotes from Trusted House Moving Companies
Customer Images
7790 people shipped using A-1 Auto Transport last week

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

No risk, no contracts. Just calculate your quote first and choose your contractor later.

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

of customers
recommend us

How To Report Damages To Your Mover

What's in this article?
  1. Reporting Damages To Your Mover
  2. Take Photos
  3. File A Claim With The Moving Company
  4. Make A Copy Of All Documents
  5. Get A Response Within 30 Days
  6. Consider A Small Claims Court
Consider A Small Claims Court

Reporting Damages To Your Mover

Despite your best effort, you cannot ensure that everything goes smoothly during a move. Sometimes things will break, couch fabric will tear and some paint will be peeled off your walls. Whether it was due to carelessness or by sheer accident, there is a proper way to report damage to your mover without causing a ruckus. Here are the steps to take in order to get a remedy.

Take photos

The only way you can prove that your furniture or other valuables were not damaged before the move is if you take pictures before the movers start loading. Be sure to capture every angle especially with couch, cabinets and fragile items. You should also take photos of the items after they have been damaged so they can be compared with the ones you took before. It’s very important to inspect everything as it is being unloaded from the truck so you can notice any damage.

File a claim with the moving company

Every reputable moving company has procedures in place to deal with damage claims. If you notice any damage on your items, note them down on the bill of lading and inform the movers. You should also call the moving company and ask for the necessary paperwork to file a claim. Some companies will request to come and inspect the damage themselves which shouldn’t be a problem. Make sure you file the claim as soon as possible even if you have up to nine months to do so. The company together with their insurance company will work with you to get the items either repaired or replaced as fast as possible.

A-1 Auto Transport can help you move your household goods nationwide. Call 888-241-3110 to get a free, no obligation to buy price quote on interstate moving services.

Report Damages To Your Mover

Make a copy of all documents

Everything you are required to go through and sign should also be scanned and copied before you give back to the movers. This is especially important for the inventory and bill of lading where you have noted that certain items have been damaged. If possible, save also any communication you have with the moving company including dates and time.

Get a response within 30 days

Some of the best moving companies will respond to you immediately after you call them and file the claim. However some will wait for the legally stipulated time frame which is 30 days to pay for your damages or deny the claim. If the company has not responded in 120days, you can go ahead and report them to higher authorities like Department of Transportation and Federal Motor Carrier Safety Administration.

Consider a small claims court

Sometimes, the company’s insurance company can pay you back an amount that is way less than the value of the damaged item. This happens mostly when your coverage was done on distance instead of value. In this case, you can file a small claim in court suing the carrier to pay you the full amount of the damaged item. There is a long process involved and you have to wait for many months to get your compensation but it’s usually worth it if you have enough evidence.

Filing a damage claim is the last thing you want to do after a very exhausting move. However, if you find yourself in such a predicament, these steps together with a lot of diplomacy will help you to recover the value of your damaged items.

Make A Copy Of All Documents
Share this content on social media
for a chance to get up to 15% off your next shipment.
Copy link

Joe Webster always knew the auto transport industry would be a great career option. And with decades of experience, Joe is now an established consultant for A1 Auto Transport.

Joe was born in Santa Cruz, California. During high school, Joe worked as a mechanic; a job continued to work part-time during his bachelor's degree.

Email Me

Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★ choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

Luis Rodriguez
You have my full support and recommendation!

A1 Auto Transport... From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them... Fortunately, I made the right choice with A1 Auto Transport.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

Visit our social, and see what our clients are saying about us

Ship Your Vehicle With A-1 Auto Today
Get an instant free Quote Now

Or Call Us Today and Speak Directly to Our Sales Team:

Our Partners:

Better Business Bureau Accredited
FMCSA Member
INC. 500 Member
VeriSign Secured
AMSA Member

A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus Drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
Copyright © 1988-2023, A-1 Auto Transport - All Rights Reserved.