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Every now and then, a home owner comes across a rogue mover who takes them to hell and back. One of the most common scams known in the moving industry is inflated or incorrect moving bill. While sometimes the mistake can be just that, most of the time you will find that the movers have added their own figures intentionally. The figure can completely go way above the estimate or you are charged for services you didn’t even get. If you have a problem with the figures you see on your moving bill, here are some of the ways you can dispute it.
Sometimes, the movers don’t even know they have made the mistake. Before you go crazy on them, ask politely first so they can redeem themselves. If the error was genuine, they will be happy to correct it immediately. Other times movers think that you won’t check the bill because you are busy so if you confront them nicely, they will make the changes. If they refuse to help you, call the moving company and try to speak to the bosses or customer service about the issue. Besides speaking up, you must note on the bill of lading that such items are incorrect. That should be indicated on both your copy and the movers copy in case there will be need to take further action later on.
While calling is usually the fastest and easiest way to sort out a dispute, you can take a step further and write a dispute letter to the moving company. You can find a template of such a letter online and make sure you have clearly indicated the issue. Kindly threaten to write a bad review and report them to the proper authorities if they do not act on your issue.
A-1 Auto Transport can help you move your household goods nationwide. Call 888-509-3213 to get a free, no obligation to buy price quote on interstate moving services.
When push comes to shove, you can always file a case with the small court claims. Be prepared to wait for a long time as there are many other cases and also to have the required documents and evidence at hand. You can do this by yourself or hire a lawyer to file the case but that will be costly unless you already have one on retainer.
There are some bodies that are in place to deal with moving companies and carriers in regards to their behavior. The best place to start reporting such an issue is with the Federal Motor Carrier Safety Administration or the Better Business Bureau. These bodies will not only follow up on the case but also expose the moving company. Your local department of transportation can also look into it and investigate the carrier. If you want to take it a notch higher and expose the company for dealing with you treacherously, you can report them to online sites like MovingScam.com and The Rip-Off Report so they can be blacklisted.
Disputing an incorrect bill is no easy task if the company you are dealing with is unscrupulous. You must ensure that you do not sign the bill of lading or pay them any amount before confirming that everything is in order.
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.
Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.
And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.
The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.
When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.
I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.
The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.
They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?
So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!
If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.
I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!
The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!
There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.
After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.
Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.
By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.
We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.
We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!
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