How To Deal With A Bad Moving Experience

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How To Deal With A Bad Moving Experience
How To Deal With A Bad Moving Experience

Just as with everything in life, there is no way to guarantee yourself a perfect moving experience. You may have done everything correctly, used all of the recommended checklists and even hired reputable movers. Even still, unusual and unexpected things happen. If you do end up having an unhappy or bad moving experience, there are some ways to deal with this. Follow these tips and ideas to help make things transition more smoothly.

Analyze What Happened

The first step in actually dealing with things is to try and figure out where they started going wrong. Then, try to think objectively about what could have been done at that point to prevent it. This could be something related to weather or maybe even the moving truck breaking down or having other mechanical problems. In such cases, these were pretty much out of your hands.

Sometimes, there were mistakes made that could have been done or handled differently. Miscommunication can sometimes cause problems. Maybe there was a scheduling conflict that went undetected or even an error in calculating the initial moving estimate.

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Contact Moving Company

After a bit of quiet reflection, it is time to contact the moving company, either via phone or in person. You want to try and do this (at least initially) without indicating blame since you are still likely trying to figure out what actually happened. There is also a number of moving resources to the Federal Motor Carrier Safety Administration website.

Just as an aside, this is a big reason to ensure that you are always able to reach your moving company. Having open lines of communication is the real key to success on moving day. Be sure you can contact them via email and phone at the very least...this may help you avoid any bad experiences in the first place.

Handling Things Calmly

Moving can be frustrating even in the best of circumstances. When problems arise, this can make things even tenser. However, getting angry or losing your temper will not solve anything. Instead, approach this with a calm and clear head, by:

  • Taking a deep breath: Close your eyes, inhale and exhale deeply, allowing your entire body to relax. This should help clear thought to return.
  • Assess things rationally: Think about different scenarios that could have led to the poor situation, but don't be too quick to assign blame just yet.
  • Think about ways to solve the situation: Try and come up with some alternative plans or arrangements that could help to fix things or at least get them back on track, like rescheduling, or even a plan for obtaining compensation or extra insurance.

Bottom Line

Most problems can be resolved to the satisfaction of all parties. Handling things calmly and quickly will help everyone to get to this point much easier. Just remember that sometimes the unexpected does happen, deal with it and then move on.


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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email me - info@a1autotransport.com


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It’s my number one pick in auto shipping to this day.
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Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

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Luis Rodriguez
You have my full support and recommendation!
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I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

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So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

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Cristine Benoit
I can safely say this is a legit company that will get the job done.
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There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

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We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

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