Submitted by Julia Valeria Lopez Rojas on 10/03/2020
Change is inevitable. Technology is innovating business processes, it's helping business to do things differently in order to provide a better solution. Innovation isn't only necessary for everyday business processes, but it can help business achieve growth and success when it applies effectively. The following document will explain some technologies in order to have a better approach over the next couple of years in the new digital era. 1. Artificial Intelligence can attract customers Previously, physical stores were the only place to access product information, while today online shopping has been time saving as well as it is accessible from the comfort of your home. Technology has made it possible to evaluate and compare products by their tastes, prices, reviews and quality between different brands. Using the customer localization, time of day, weather as well as language configuration, the web browser creates a custom search.
For example, if you are looking for a Mexican restaurant, the modern customer will browse through Google and enter the word “Mexican Restaurant”, immediately the browser will evaluate your profile; this involves in how many restaurants have you been in and how frequent are you, your current geographic localization, best rating and even the range of prices it’s common for you. Don’t be afraid this information can be used wisely, because it will compare it with hundreds of profiles with the similarities of yours, and at the end it will recommend you the best possible option which you will love. Artificial Intelligence is defined as the ability for a digital computer to perform tasks commonly associated with intelligent beings. Some of the main goals include learning, reasoning, and self-correction.
Artificial Intelligence is transforming how consumers consult online. Examples of this revolution are Siri and Alexa, virtual personal assistant. The use and investment in AI agents are producing effective market strategies for investor companies. 2. Chatbot empower customer service One of the areas of Artificial Intelligence that simplify human performance can perform task normally requiring human intelligence, such as a simple conversation with the client, speech recognition, decision-making and translation between languages. The “Chatbot” is one of the tools for improving customer service experience.
Chatbot t is a computer program that simulates human conversation through text in a chat environment. Chatbot is aimed to emulate the natural responses during a customer service chat session like a employer in order to figure out what the customer needs. Chatbot can understand the user’s query and trigger accurate responses “Data Is The New Oil” - Mathematician Clive Humby. Which means that software like chatbot will gathering and measuring information from the users. Chatbots improve over time, with exposure to more real-world interactions. Some of the advantage of chatbot beside the interaction with the customer needs is the representation of the data trained. This will help you improve the intent classification of customers, what are the most frequent services or prices customers ask for, consequently it will increase business value by identifying new intent to meet the ongoing demands of your user population. 3. Video 360 First of all a Video is a essential communication tool in the digital world.
A Video 360 video is an immersive technology where the video is recorded in all directions, giving you a complete 360 degree view, extending the control to see what you want to focus on. 360 video is the new technological method to communicate the product from the comfort of the sofa. Modern consumers are attracted to online shopping, if they can visualize them self with the product, it’s more likely they will purchase the good, “Try Before You Buy”, is a perfect sales strategy. Image if a customer has a classic car and wants to transport it to a convention. By visualizing a video with the easy Google Cardboard and explore the real procedure A-1 Auto Transport of how their vehicle will be picked ups, transported and delivered with excellent conditions. The customer will significantly enchantment with the service. If you are thinking that 360 Video could be expensive, there have been big advantages in the field and it can be recorded by a low budget and can be posted on Youtube or a web page and can be visualized from the comfort of your mobile phone. 4. Virtual Reality Imagine a small space where a new employee can practice operating a truck without the risk of damaging the package or causing injury.
This can be possible with Virtual Reality Driving Simulator. Virtual Reality (VR) is computer technology to create a simulated environment using a head-mounted display placing the user in fully artificial digital environment. It’s quite different from the video 360 notably because here you can interact with the world. Experts from the Institute for Work & Health indicate that workers in their first month on the job are more likely to suffer an injury or accident than those who have worked for more than a year. “Learning by doing” is an immersive experience rather than seeing a lecture in a classroom of how to turn the steering wheel of a vehicle. Training employees allows them to use their instincts, catch their mistakes and make instant decisions so that they can perform better, and in an environment with zero distractions.
Training the staff in a virtual environment can save you money taking into considerations the factors of drop insurance and injury-related cost as well as the price of the real equipment and space of driving a real truck. Why should I win the Scholarship There has been a significant advancement in the field of technology and science over the past few decades. Although these developments are the vision of living the future now, some technologies aren't finished yet, they don't have the impact they could have.
This tools and application got my interest in pursuing a master degree and later became a technology developer to impact new technologies for the future. I am Julia Valeria Lopez a 26 years old Mexican girl with current experience as a Software Developer in Interactive projects at my current job and I am currently accepted for a Master Degree in Interactive Technology program at the University of Twente in the Netherlands. Furthermore, I would be more than honored to receive the support of A-1 Auto Transport Annual Scholarship to contribute with my talents and efforts in developing future technology to create a more and better technologies.
Submitted by Julia Valeria Lopez Rojas on 10/03/2020