How much does shipping your Household cost?
Free Instant Online Calculator based on quotes from Trusted House Moving Companies
Customer Images
people shipped using A-1 Auto Transport last week

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

+2 million
Delivered
services
+190
Countries
served
97%
of customers
recommend us

How And Where To File A Complaint If You’re Not Happy With Your Mover

What's in this article?
  1. This Is How And Where To File A Complaint If You’re Not Happy With Your Mover
  2. Instances That Warrant Filing An Official Complaint
  3. Federal Motor Carrier Safety Administration
  4. Better Business Bureau
  5. American Moving And Storage Association
  6. Attorney General’s Office
  7. Online Sites
Online Sites For Complaint

This is How And Where To File A Complaint If You’re Not Happy With Your Mover

Hiring professional movers is the best thing if you want a quick stress-free move. However, every so often, clients have the misfortune of hiring crooks in the name of movers who not only make the moving even more difficult but ruin your entire month as well.

Instances that warrant filing an official complaint

Different people have different experience when it comes to bad movers. However, there are those instances that you must report to the authorities. These include:

  • Breach of contract
  • Damage to your belongings
  • Holding your belongings hostage to try and extract more money from you
  • Theft
  • Late delivery, say more than a day late

If you have spoken to the moving company and tried to remedy the situation in a friendly manner in vain, here is how and where you should file a claim against the movers:

Federal Motor Carrier Safety Administration

This is the body that regulates all moving and shipping companies so it’s the best place to begin. If the movers have held your stuff hostage, disappeared with them or caused significant damage, you can reach FMCSA on phone or online to file a complaint. Depending on the situation, they will take up the case and follow up with action against the moving company.

A-1 Auto Transport can help you move your household goods nationwide. Call 888-241-3110 to get a free, no obligation to buy price quote on interstate moving services.

File A Complaint If You’re Not Happy With Your Mover

Better Business Bureau

BBB is the place to go if you want to see the legitimacy and performance of any company. If a bad complaint has been filed against a certain company, you can see the record on this site. For this reason, many companies do not want to be on the wrong side of the BBB and therefore it’s a good place to file a complaint. They will write to the company within one day requesting a response regarding the complaint and if they don’t reply, BBB takes action.

American Moving and Storage Association

Filing a complaint with this body will only work if the company is a member of the association. You can notify the association of bad behavior and they will be contacted almost immediately because it’s against the associations code of ethics.

Attorney General’s office

Every state has an office of the attorney general. Since most moving misconduct cannot be reported to the police, the AGs office can take your statement in case the case ever goes to court.

Online sites

Besides BBB, there are other sites where people can report moving fraud. If a company’s name lands on these sites, many people will avoid hiring them. Such blacklisting sites include MovingScam.com, The Rip-Off Report and SquekyWheel.

Before filing any official complaint against a moving company, be sure that you have all your relevant documents including the contract, bill of lading, evidence and any other paperwork that can be requested. Be sure to always stick to the facts and be clear and concise about what happened to avoid contradicting yourself. It’s always good to document the sequence of events that made you file the complaint and if you can take plenty of pictures for evidence.

Better Business Bureau
Share this content on social media
for a chance to get up to 15% off your next shipment.
Copy link

Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

Email Me


Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

...my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

A1 Auto Transport... From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them... Fortunately, I made the right choice with A1 Auto Transport.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

Visit our social, and see for see what our clients saying about us

State to State House Moving

Ship Your Vehicle With A-1 Auto Today
Get an instant free Quote Now

Or Call Us Today and Speak to Directly to Our Sales Team:

Our Partners:

Better Business Bureau Accredited
FMCSA Member
INC. 500 Member
VeriSign Secured
AMSA Member

A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
Copyright © 1988-2022, A-1 Auto Transport - All Rights Reserved.