This is How And Where To File A Complaint If You’re Not Happy With Your Mover
Hiring professional movers is the best thing if you want a quick stress-free move. However, every so often, clients have the misfortune of hiring crooks in the name of movers who not only make the moving even more difficult but ruin your entire month as well.
Instances that warrant filing an official complaint
Different people have different experience when it comes to bad movers. However, there are those instances that you must report to the authorities. These include:
- Breach of contract
- Damage to your belongings
- Holding your belongings hostage to try and extract more money from you
- Late delivery, say more than a day late
If you have spoken to the moving company and tried to remedy the situation in a friendly manner in vain, here is how and where you should file a claim against the movers:
Federal Motor Carrier Safety Administration
This is the body that regulates all moving and shipping companies so it’s the best place to begin. If the movers have held your stuff hostage, disappeared with them or caused significant damage, you can reach FMCSA on phone or online to file a complaint. Depending on the situation, they will take up the case and follow up with action against the moving company.
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Better Business Bureau
BBB is the place to go if you want to see the legitimacy and performance of any company. If a bad complaint has been filed against a certain company, you can see the record on this site. For this reason, many companies do not want to be on the wrong side of the BBB and therefore it’s a good place to file a complaint. They will write to the company within one day requesting a response regarding the complaint and if they don’t reply, BBB takes action.
American Moving and Storage Association
Filing a complaint with this body will only work if the company is a member of the association. You can notify the association of bad behavior and they will be contacted almost immediately because it’s against the associations code of ethics.
Attorney General’s office
Every state has an office of the attorney general. Since most moving misconduct cannot be reported to the police, the AGs office can take your statement in case the case ever goes to court.
Besides BBB, there are other sites where people can report moving fraud. If a company’s name lands on these sites, many people will avoid hiring them. Such blacklisting sites include MovingScam.com, The Rip-Off Report and SquekyWheel.
Before filing any official complaint against a moving company, be sure that you have all your relevant documents including the contract, bill of lading, evidence and any other paperwork that can be requested. Be sure to always stick to the facts and be clear and concise about what happened to avoid contradicting yourself. It’s always good to document the sequence of events that made you file the complaint and if you can take plenty of pictures for evidence.
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.