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Finding Movers Who Offer Good Customer Service

What's in this article?
  1. Do Your Research
  2. Proper Documents & Paperwork
  3. Procedures
Find Best Moving Company

Many people fail to realize that when they hire a mover, it pays to search for a company that provides good customer service. You simply must do your research if you want to find a moving company that is qualified and capable of pulling off your move without any additional problems. Believe me, moving is difficult enough even when everything goes according to plan. With that in mind, here are some tips and ways to find movers who offer good customer service.

Do Your Research

There are definitely ways to find out much information about a moving company. For starters, if the company engages in interstate moves (between two or more states), they must be registered with the Federal Motor Carrier Safety Administration. This government agency provides tons of resources and information that will be helpful in your move.

Also, consider using conventional sources. The Better Business Bureau is a great resource. Plus, you can even contact past customers of the moving company and maybe even find testimonials or complaints and reviews online.

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Proper Documents & Paperwork

Whenever you are considering hiring a moving company, they should be able and willing to provide you with a few key pieces of documentation. This includes:

Accurate Documents & Paperwork
  • Your Rights and Responsibilities When You Move: This was created by the FMCSA and is designed to inform you of everything required by the moving company. If you are moving out of state, then the company must provide you with this booklet. If they refuse, or are unable, then they are already breaking the rules. Not a sign of good customer service.
  • Bill of Lading: This is the actual contract between you and the moving company. It lays out all the terms and agreements of the move. Always read through this document in its entirety before signing. If you don't understand something, ask. Point out anything that might be incorrect so that it can be fixed.
  • Inventory List: This is exactly what it sounds like—a list of everything that will need to be moved by the company. It is basically an inventory of all your possessions and household goods that will not be taken with you in the car or your personal vehicle. It is also what will be used to assess if any items are damaged or missing after the move is completed.


Find out the general procedures and policies in place with the move, in order to assess whether they are going to be customer centric or not. Learn how they are going to ensure that your goods are kept safe, how they will protect your home during the move-in and move-out, and what their claim process is in case there is any damage or lost items.

Find Out The General Policies
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Joe Webster always knew the auto transport industry would be a great career option. And with decades of experience, Joe is now an established consultant for A1 Auto Transport.

Joe was born in Santa Cruz, California. During high school, Joe worked as a mechanic; a job continued to work part-time during his bachelor's degree.

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Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★ choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

Luis Rodriguez
You have my full support and recommendation!

A1 Auto Transport... From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them... Fortunately, I made the right choice with A1 Auto Transport.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus Drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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