Move Household Goods Safely with Trustworthy Shippers
people shipped using A-1 Auto Transport last week

Or Call Us

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

Joe brought me peace of mind. I can’t thank you enough for being so reliable and trustworthy

+2 million
Delivered
services
+190
Countries
served
97%
of customers
recommend us

Finding Movers Who Offer Good Customer Service

Finding Movers Who Offer Good Customer Service
Finding Movers Who Offer Good Customer Service

Many people fail to realize that when they hire a mover, it pays to search for a company that provides good customer service. You simply must do your research if you want to find a moving company that is qualified and capable of pulling off your move without any additional problems. Believe me, moving is difficult enough even when everything goes according to plan. With that in mind, here are some tips and ways to find movers who offer good customer service.

Do Your Research

There are definitely ways to find out much information about a moving company. For starters, if the company engages in interstate moves (between two or more states), they must be registered with the Federal Motor Carrier Safety Administration. This government agency provides tons of resources and information that will be helpful in your move.

Also, consider using conventional sources. The Better Business Bureau is a great resource. Plus, you can even contact past customers of the moving company and maybe even find testimonials or complaints and reviews online.

A-1 Auto Transport Ships Worldwide.

Get a Free, No Obligation to Buy, House Moving Quote.

Get my free quote now

or call us to do it for you:

Proper Documents & Paperwork

Whenever you are considering hiring a moving company, they should be able and willing to provide you with a few key pieces of documentation. This includes:

  • Your Rights and Responsibilities When You Move: This was created by the FMCSA and is designed to inform you of everything required by the moving company. If you are moving out of state, then the company must provide you with this booklet. If they refuse, or are unable, then they are already breaking the rules. Not a sign of good customer service.
  • Bill of Lading: This is the actual contract between you and the moving company. It lays out all the terms and agreements of the move. Always read through this document in its entirety before signing. If you don't understand something, ask. Point out anything that might be incorrect so that it can be fixed.
  • Inventory List: This is exactly what it sounds like—a list of everything that will need to be moved by the company. It is basically an inventory of all your possessions and household goods that will not be taken with you in the car or your personal vehicle. It is also what will be used to assess if any items are damaged or missing after the move is completed.

Procedures

Find out the general procedures and policies in place with the move, in order to assess whether they are going to be customer centric or not. Learn how they are going to ensure that your goods are kept safe, how they will protect your home during the move-in and move-out, and what their claim process is in case there is any damage or lost items.

Share this content on social media
for a chance to get up to 15% off your next shipment.
Copy link

Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.


Email Me


Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

Visit our social, and see for see what our clients saying about us

A-1 Auto Transport Serves the World

We ship to locations in all 50 states and countries across the world.

Ship Your Vehicle With A-1 Auto Today
Get an instant free Quote Now

Or Call Us Today and Speak to Directly to Our Sales Team:

Our Partners:

Better Business Bureau Accredited
FMCSA Member
INC. 500 Member
VeriSign Secured
AMSA Member

A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
Copyright © 1988-2021, A-1 Auto Transport - All Rights Reserved.