Many people fail to realize that when they hire a mover, it pays to search for a company that provides good customer service. You simply must do your research if you want to find a moving company that is qualified and capable of pulling off your move without any additional problems. Believe me, moving is difficult enough even when everything goes according to plan. With that in mind, here are some tips and ways to find movers who offer good customer service.
Do Your Research
There are definitely ways to find out much information about a moving company. For starters, if the company engages in interstate moves (between two or more states), they must be registered with the Federal Motor Carrier Safety Administration. This government agency provides tons of resources and information that will be helpful in your move.
Also, consider using conventional sources. The Better Business Bureau is a great resource. Plus, you can even contact past customers of the moving company and maybe even find testimonials or complaints and reviews online.
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Proper Documents & Paperwork
Whenever you are considering hiring a moving company, they should be able and willing to provide you with a few key pieces of documentation. This includes:
- Your Rights and Responsibilities When You Move: This was created by the FMCSA and is designed to inform you of everything required by the moving company. If you are moving out of state, then the company must provide you with this booklet. If they refuse, or are unable, then they are already breaking the rules. Not a sign of good customer service.
- Bill of Lading: This is the actual contract between you and the moving company. It lays out all the terms and agreements of the move. Always read through this document in its entirety before signing. If you don't understand something, ask. Point out anything that might be incorrect so that it can be fixed.
- Inventory List: This is exactly what it sounds like—a list of everything that will need to be moved by the company. It is basically an inventory of all your possessions and household goods that will not be taken with you in the car or your personal vehicle. It is also what will be used to assess if any items are damaged or missing after the move is completed.
Find out the general procedures and policies in place with the move, in order to assess whether they are going to be customer centric or not. Learn how they are going to ensure that your goods are kept safe, how they will protect your home during the move-in and move-out, and what their claim process is in case there is any damage or lost items.
Written By:Joe Webster
Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing.
After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood.
With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.