Smart Talk Transport LLC Reviews

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3.67 (3 reviews)
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Smart Talk Transport LLC is an automotive carrier company based in Miami, Florida. The
company is licensed by the FMCSA under the USDOT number 2795535 and MC number 931059.
The company was established in 2015; it’s a rather young player in the transport industry. The
company is registered as a corporation. It is currently headed by Mr. Andre Corbert (its
president) and Mr. Oscar Rodriguez, its vice president. The company provides shipping services
mainly through the entire United States, although its services extend to any location around the
globe, upon a client’s request.

The company mainly provides open-air carrier, enclosed carrier, and expedited shipping
services. The company transports almost all types of vehicles and heavy hauling machinery. The
company offers door to door, coast to coast, and interstate trucking services to locations within
the United States.

The company has an F rating by the BBB, the lowest possible rating. This is mainly due to the
increased complaints the company has faced. These complaints have neither been addressed
nor responded to. They range from extreme lateness to very poor communication.

For any additional questions or clarifications,  the company’s direct contact information is
provided at the end of this page.

MC #
931059
USDOT #
2795535
 
DO NOT USE
1.0

In January my family used Smart Talk Transport to find a transporter for cars to travel from NY to FL. The driver Smart Talk originally assigned did not show up the time or day Smart Talk scheduled. We were not provided an update unless we called and every time there was an excuse on why the driver wasn’t there yet. Ultimately, the cars didn’t get picked up for days because the driver didn’t want to come pick up the cars. The second driver didn’t want to pick them up for a few days. The driver that picked the cars up damaged where the side and undercarriage meet making material used to make the car dangle in addition to scratches. This was noticed the day after since the car was parked on a hill. The driver will not cooperate and Smart Talk does not care. They continuously say they will get back to us with an update and then do not call. Douglas, Warner, Larry and Andre provide horrid customer service. We dealt with Douglas from Smart Talk over the phone in January and he set everything up. The original pickup date was January 2 at latest the 3rd. There was a snow storm coming on January 4th and the excuse we were given on why the cars were not picked up by Tuesday was that the driver was done driving for the night and he would pick them up Wednesday afternoon. We heard nothing from anyone until we called Wednesday night and Douglas said the driver didn’t want to drive in the storm and the cars would be picked up Thursday. Then another driver was assigned to the pickup/delivery for whatever reason, therefore we needed to get a new cashiers check since we had the original driver’s name on the cashiers check the first time. They were finally picked up the following Monday. The driver will not cooperate and Smart Talk keeps pretending they will help. Larry requested the pictures and was put in contact with the contact from claims. The estimate on damage was $2000. The claims company will only give $1000 since the driver is not cooperating. Because Smart Talk assigned a driver who stiffed us and they will not make it right we have to pay another $1000 to get the car fixed. The company provides horrible customer service. The driver Smart Talk assigned to this job unloaded the cars around the block to hide the damage from the recipients. the damage caused was on the undercarriage and would have been obvious had it been delivered on his flatbead at the house when he unloaded it. That was intentionally done by him to cover up damage that would cost him a deductible to fix since it was done while in his possession. By Smart Talk allowing him to get away with not being cooperative and Smart Talk not rectifying the problem with the driver or customer they ultimately support him what appears to be taking advantage of customers.

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5.0

I needed to transport some heavy hauling machinery and Smart Talk Transport LLC were the right people to do the job. They handled it with so much ease and expertise and managed to deliver in good time and in great condition. I vouch for them any day, for any kind of move!

 Conrad (Orlando, Florida)

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They took care of my car with attention to detail and professionalism
5.0

Smart Talk Transport LLC was referred to me by a friend who had lots of praises for them. I checked them out and opted to have them assist me with my move. They handled my request and attended to each and every detail with attention and professionalism.

 Viola (Miami, Florida)

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