In addition to the members of the crew actually packing and loading your household items, there are a few agents that you will deal with to organize the details of the move. These moving agents are important contact points for you, serving as your primary means for voicing concerns, inquiring about fees, and making any changes to the schedule of your move. While the agents may divide responsibilities slightly differently within different moving companies, generally they fall into the following categories:
Your correspondence with the booking agent at your moving company will establish the dates and times of your move, the services that will be provided by the moving crew, and an estimate of your final cost. If you know of any special challenges to your moving job, such as exceptionally large pieces of furniture or a remote area that will make truck movement difficult, it is a good idea to let your booking agent know up front so that he can adjust the crew, vehicle, and time assignments accordingly.
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If your moving company uses an origin agent separate from the booking agent, he is the person who will come to your house, assess the size of the total load, and provide a firm price for the job. He prepares all the paperwork, takes inventory of your possessions, and also partially supervises the crew to make sure that they are following company policies and giving you the service you deserve. If you need to move your belongings out of your old home but can’t yet move into your new home, your origin agent can make storage arrangements for the interim.
If your move is international or exceptionally long-distance, your destination agent may be at a different company from your booking and origin agents. He will check your inventory sheet as items are unloaded to make sure everything is accounted for; collect any separate fees associated with the unloading and unpacking process; and finalize the paperwork for your moving job. Any temporary storage needs at the destination can also be arranged by the destination agent.
For overseas moves, you might also communicate with a freight agent, who specializes in making sure your load passes through customs checkpoints successfully and keeps track of it while it is in transport between countries. The documentation for international moves is very complicated, and a freight agent can take care of it for you.