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Consumer Moving Rights & Responsibilities Explained

What's in this article?
  1. Consumer Moving Rights & Responsibilities Explained
  2. Moving Rights, Responsibilities, & Documents
  3. Customer Responsibilities When Hiring A Moving Company
  4. Moving Resources
Consumer Moving Resources

Consumer Moving Rights & Responsibilities Explained

If you’re hiring a company to move your household furniture, goods, and other items, and it’s to either another state or another country, there are certain documents that must be given to you by the movers. This article will explain some of the information in the primary document, Your Moving Rights and Responsibilities, as well as some of the other literature that movers are required to give you. The Rights and Responsibilities document is about 25 pages long so this will serve as a brief overview.

Moving Rights, Responsibilities, & Documents

Aside from your Moving Rights and Responsibilities, there are a few other documents that movers must also provide you with. As a consumer, your primary responsibility is to read and understand all of the literature, which includes the following:

  • An estimate in writing
  • Ready To Move brochure
  • Claims handling & arbitration procedures
  • Your Moving Rights & Responsibilities
  • Tariff information

Some of these terms may be foreign to you so we’ll take a moment to explain them in basic language. Clearly, you should know the estimate, cost, or price quote with the key being that it should be given in writing as part of the contract.

The Ready To Move brochure is a simple document that explains who to contact if you have any issues or questions and it also has a moving checklist with helpful tips. A link to the PDF of the brochure is provided at the bottom of this page under the resources section.

Claims handling and arbitration involve how payment is made and what happens in case of a dispute. Both processes should be clearly laid out in certain terms by the moving company or movers.

Consumer Moving Rights & Responsibilities Explained

Your Moving Rights and Responsibilities is a longer document than the Ready To Move brochure and goes into more detail regarding what movers and shippers are required to do. This article sums of the major points, but you can click here if you’d like to read the PDF in its entirety.

Tariff information essentially just means the price you’ll be charged for the services provided. All services and associated costs should be listed and itemized in a way that is obvious and direct. Liability, loss, and damages are detailed as part of the tariff information so make sure you take a good look at it.

If you plan to relocate internationally or make an interstate move, contact us today at the number at the top of the page! We provide FREE estimates to all parties, both over the phone and by email, and our staff is happy to answer your questions!

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Customer Responsibilities When Hiring A Moving Company

As a consumer, you’re responsibilities are straightforward and are mainly there to help ensure that everything goes smoothly. Let’s briefly go over the expectations of the movers and what you can do to make sure everything goes off without a hitch.

It’s important that you read and understand all documentation presented to you. Some companies are differentiated by what’s mentioned in the fine print. It goes without saying that you should be prepared for both pickup and delivery when the time comes.

If there are any changes to the service you need, however minor, communicate the information to the driver or shipping company as soon as possible. This also applies to availability and time/date changes for delivery and pickup. And finally, if there are any claims due to damages or contract stipulations that weren’t met, be sure to file them as soon as possible. The longer it takes to get a claim filed, the longer the case will take be resolved.

Claims Handling And Arbitration

Moving Resources

  • Ready To Move brochure - The Ready To Move brochure has a moving checklist, an explanation of the terms you’ll need to know when hiring movers, as well as information about how best to research moving companies.
  • Selecting A Mover - This resource is also from the Federal Motor Carrier Safety Administration and it covers the basics of how to choose a mover. Topics covered include important things to keep in mind and how to use their database to find a registered mover.
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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.

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Mylene Rutllant
It’s my number one pick in auto shipping to this day.

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Luis Rodriguez
You have my full support and recommendation!

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

David Osallo
We give A1 Auto Transport a big 10 out of 10!

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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