Checking Your Shipment & Filing Claims

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Checking Your Shipment & Filing Claims
Checking Your Shipment & Filing Claims

Moving can be a tricky process. All of your things will end up being packed, shipped, and handled in one way or another. This means there is a possibility that some of your items may become damaged. Even taking the best precautions, things can still go wrong. Keep this in mind and always look over the shipment to check for any damage or even lost/missing items.

Document Items To Prove Your Case

Sadly, things can get hairy when you do find damage, so it is always best if you have evidence to help prove your claim. This means actually going through your inventory list, taking photos and making detailed descriptions of each item's condition. You should also always insist upon a copy of the moving companies inventory list beforehand.

Yes, this can take the time that you might not have. Therefore, consider limiting this step to only those large, expensive and sentimental items that would cause you a lot of grief or trouble should they end up being damaged during the move.

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Filing Your Claim(s)

If damage occurs, start the claims process as soon as possible. According to the government resource, Protect Your Move, you do have nine months to file, but it is still best to start while things are fresh on your mind.

Start by gathering all the proper documentation. This includes:

  • The bill of lading
  • Your inventory list
  • Original retail invoice of the item
  • Repair ticket, invoice, or statement from a repair technician
  • Any photos and other documentation you may have as to the pre-moving condition

If this was an intrastate (within your same state) move, contact your state's regulatory agency. If it was an interstate move, start with your moving company.

Next Stage—Arbitration

Hopefully, you were able to convince your moving company as to the problems incurred. In such a case, they will have offered you some form of compensation. If this is not the case and there is disagreement over the extent of damage or how much that damage is actually worth, your next option is using arbitration.

The arbitration process is impartial, so each side will be responsible for proving their own case. This means that you need to be sure to have, once again, all of your documentation and facts in order. In addition to the items discussed above, also have the following available:

  • Name and address of the moving company
  • Addresses of your old and new homes
  • Pickup and delivery dates of your shipment
  • Bill of lading number or claim number
  • Name of the person in charge of your move
  • Total cost of the claim

Of course, you also need to focus very clearly on the items that were damaged. This is the best reason to have photos taken both before and after the move. The biggest reason why a claim may be rejected is due to insufficient evidence. Also, understand that if you packed the item yourself, your moving company isn't liable for any damage.


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Joe Webster began his journey in the auto transport field by attending the University of Southern California (USC), where he graduated with a Bachelor of Business Marketing. 

After college, he started his career in the auto transport industry from the bottom up and has done virtually every job there is to do at A-1 Auto Transport, including but not limited to: Truck Driver, Dispatch, Sales, PR, Bookkeeping, Transport Planner, Transport Manager, International Transport Manager, Brokering, Customer Service, and Marketing. Working with his mentor Tony Taylor, Joe Webster has learned the ins and outs of this industry which is largely misunderstood. 

With over 30 years experience in the industry, we've been helping people ship their vehicles, motorcycles, RV's, heavy equipment, household goods and more across the country or overseas without a hitch. Ask us anything.


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Testimonial
Mylene Rutllant
It’s my number one pick in auto shipping to this day.
★★★★★

Due to the nature of my work, I must relocate every couple of years to where my company needs me. Because of this, I’ve tested several moving and auto transport companies over the years.

And my choice in terms of auto transport has to be A1 Auto Transport. It’s in the name, but also in the quality with which they do their jobs. I’ve never had a problem with this company.

The only time my shipment was delayed was during winter when a snowstorm closed down all the major roads. And they still found an alternative and got my car delivered before roads got unstuck.

When I moved to West Virginia, they picked up my car the very day I called them. I like to think they take special care of me considering all the business I’ve sent them. I’ll continue to support A1 Auto Transport. It’s my number one pick in auto shipping to this day.

Testimonial
Luis Rodriguez
You have my full support and recommendation!
★★★★★

I considered selling my car when I moved to Washington. It was old and rusty, but I grew attached to it. So, I called a couple companies to transport it to my new home, but they both fell through.

The first one couldn’t decide on a schedule. He would constantly change the pickup date till I got frustrated and canceled. The second was insufferable, very rude on the phone, even worse in person.

They started picking a part my car asking me why I still have it. If that’s their opinion of my vehicle, how can I trust they’ll take care of it? If something happened midway, why wouldn’t they just blame it on the car instead of paying up?

So, I cancelled this company as well and turned to A1 Auto Transport. From the get go, they were very different from my past options. Their website was very professional and up to date, full of useful information. I requested a quote using their online form, and I got an email response within an hour. Surprisingly fast!

If I didn’t know any better, I would’ve thought they were lacking customers, but the email spoke for itself. In just one email, everything I needed to know was there, including a contact number I could use to get more information or confirm the transport.

I called and got things rolling. I was very pleased with the driver. He followed standard procedure and represented his company well. Can’t remember his name, but props to him!

The car arrived in Washington 6 days later in excellent condition. From what I understand, the transport was delayed a bit by a storm, but since the time window was 4-6 days from the beginning, I don’t really care. You have my full support and recommendation!

Testimonial by Cristine Benoit
Cristine Benoit
I can safely say this is a legit company that will get the job done.
★★★★★

There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them.

After doing some research, I got even more worried reading about all the scams and accidents that can happen. But, I have work to do and couldn’t afford to drive my newly purchased Mini Cooper all the way to Virginia.

Fortunately, I made the right choice with A1 Auto Transport. They are very good at their jobs. I spent more than an hour drilling Joe with various questions, and he never once lost his patience. He saw I was interested, so he bore with me until I was satisfied. The driver was also very courteous and my car was intact on arrival. I couldn’t have asked for more.

By the way, the price we first agreed on stayed the same. There were no delays or unexpected “surprises.” I can safely say this is a legit company that will get the job done.

Testimonial
David Osallo
We give A1 Auto Transport a big 10 out of 10!
★★★★★

We give A1 Auto Transport a big 10 out of 10! We chose them to move our car from California to Vermont, since we needed professionals.

We were abroad during the transport, so the transport was a bit tricky. The driver had to pick it up from storage on short notice and get it to its destination within at most 10 days. I was happy to note it arrived sooner. We got it 3 days early, right when we got home to pick it up. It made getting around way easier. Awesome service!

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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