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Checking Your Shipment & Filing Claims

What's in this article?
  1. Document Items To Prove Your Case
  2. Filing Your Claim(S)
  3. Start By Gathering All The Proper Documentation This Includes
  4. Next Stage—Arbitration
Next Stage Arbitration

Moving can be a tricky process. All of your things will end up being packed, shipped, and handled in one way or another. This means there is a possibility that some of your items may become damaged. Even taking the best precautions, things can still go wrong. Keep this in mind and always look over the shipment to check for any damage or even lost/missing items.

Document Items To Prove Your Case

Sadly, things can get hairy when you do find damage, so it is always best if you have evidence to help prove your claim. This means actually going through your inventory list, taking photos and making detailed descriptions of each item's condition. You should also always insist upon a copy of the moving companies inventory list beforehand.

Yes, this can take the time that you might not have. Therefore, consider limiting this step to only those large, expensive and sentimental items that would cause you a lot of grief or trouble should they end up being damaged during the move.

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Filing Your Claim(s)

If damage occurs, start the claims process as soon as possible. According to the government resource, Protect Your Move, you do have nine months to file, but it is still best to start while things are fresh on your mind.

Checking Your Shipment & Filing Claims

Start by gathering all the proper documentation. This includes:

  • The bill of lading
  • Your inventory list
  • Original retail invoice of the item
  • Repair ticket, invoice, or statement from a repair technician
  • Any photos and other documentation you may have as to the pre-moving condition

If this was an intrastate (within your same state) move, contact your state's regulatory agency. If it was an interstate move, start with your moving company.

Next Stage—Arbitration

Hopefully, you were able to convince your moving company as to the problems incurred. In such a case, they will have offered you some form of compensation. If this is not the case and there is disagreement over the extent of damage or how much that damage is actually worth, your next option is using arbitration.

The arbitration process is impartial, so each side will be responsible for proving their own case. This means that you need to be sure to have, once again, all of your documentation and facts in order. In addition to the items discussed above, also have the following available:

  • Name and address of the moving company
  • Addresses of your old and new homes
  • Pickup and delivery dates of your shipment
  • Bill of lading number or claim number
  • Name of the person in charge of your move
  • Total cost of the claim

Of course, you also need to focus very clearly on the items that were damaged. This is the best reason to have photos taken both before and after the move. The biggest reason why a claim may be rejected is due to insufficient evidence. Also, understand that if you packed the item yourself, your moving company isn't liable for any damage.

Start By Gathering All The Proper Documentation
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Joe Webster always knew the auto transport industry would be a great career option. And with decades of experience, Joe is now an established consultant for A1 Auto Transport.

Joe was born in Santa Cruz, California. During high school, Joe worked as a mechanic; a job continued to work part-time during his bachelor's degree.

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There are a lot of options for auto transport these days, which surprisingly makes it harder to find a good company. I received more than 10 offers to ship my car, but I couldn’t decide on any of them... Fortunately, I made the right choice with A1 Auto Transport.

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A-1 Auto Transport is a disclosed agent for the following shipping companies:

Trans Global Auto Logistics, Inc.
3401 E Randol Mill Rd
Arlington, TX 76011
NO. 018191NF
CFR Rinkens
15501 Texaco Avenue
Paramount, CA 90723
NO. 013055NF
ABC Worldwide LLC
2840 NW 2nd Ave #105
Boca Raton, FL 33431
NO. 025472F
CSI Logistics
435 Division Street
Elizabeth, NJ 07201
FMC 22206
Intl Cargo
45 Campus Drive
Edison, NJ 08837
NO. 17858N
ShipYourCarNow LLC
1160 South Rogers Circle Suite 1
Boca Raton, FL 33487
NO. 025646
Merco Air & Ocean Cargo, Inc.
6 Fir Way
Cooper City, FL 33026
NO. 021869F
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