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Relocating to a new place is less stressful when everything goes perfectly. However, making a wrong choice will make things worse. Unfortunately, we may not be able to prevent every sad occurrence on your moving day, no matter how keen you get when hiring a mover. Loss of household goods, damaged items or late delivery will leave you frustrated, helpless and angry. That is why choosing New Haven Connecticut cheap movers for your relocation is an ideal solution.
Fortunately, there are exceptional measures you can take to handle complaints against your commercial or residential moving company. Below is the guide that discusses some of the common complaints and how you can handle them efficiently.
Complaint 1: Late Delivery of Belongings
A professional Moving and Storage company is required to drop off your household goods at your new apartment on time. It is called “reasonable dispatch,” meaning, it should be on the date agreed on your Bill of Lading. If your furniture gets delivered past this date, you are, therefore, entitled to compensation.
You can sue a moving company for expenses you incurred while you were without your items- buying meals from the restaurant, booking a hotel to stay, etc.
Complaint 2: Extra Charges beyond 110% of the Original Estimate
Rogue movers will offer a “low ball” estimate to increase their demand. Unfortunately, unsuspecting clients will always fall for such estimate since they are searching for cheap moving services. However, these rogue movers will later demand a large sum of money after loading your items into the moving truck. They will hold your goods hostage till you pay what they require.
A-1 Auto Transport can help you move your household goods nationwide. Call 888-509-3213 to get a free, no obligation to buy price quote on interstate moving services.
Usually, a full-service moving company will offer two types of estimates, namely, Binding and Non-binding estimates. Typically, binding estimates cannot get changed. On the other hand, non-binding estimates can change, and the price increment should not exceed 10% of the original quoted amount.
You can avoid rogue movers by;
- Choosing a reputable and a trusted mover – Get referrals from friends and relatives who have recently used the company’s services.
- Ensure they disclose all prices, and they are honest about how and when they calculate the rates.
- Ask if they charge for moving services like packing your items, loading them, and unloading them upon arrival. Furthermore, know the rate of moving goods that require heavy lifting.
Complaint 3: Lost or Damaged Goods
Between packing, loading, unloading and unpacking your belongings, it’s likely they will get misplaced or damaged during your interstate move. That’s why it’s always vital to hire a licensed and insured mover.
Fortunately, you can get comprehensive coverage by purchasing additional insurance from the movers. Before you commence your cross-country move, ensure you are aware of your long-distance moving company’s liability.
File a claim with the Mover
You should try to resolve the issue with the moving company directly. Before you hire an office moving company, ask how they handle complaints. Professional movers have claim forms on their websites. To receive compensation, you must file a written claim and submit it within nine months after delivering your items.
File a Claim with the AMSA
Before you hire a moving and storage company, ensure they are registered with the AMSA. You can file a complaint about shipment delays or damage of goods and submit the form on their site. AMSA will then contact your mover on your behalf. Unfortunately, AMSA has no legal mandate to make the moving company comply.
File a Claim with Better Business Bureau
The first step of choosing a local mover is reading reviews on the BBB website. It will enable you to understand how the mover executes their movers and how they handle complaints. Therefore, submit a claim to them, and they will contact the company on your behalf.
Choosing courteous, reputable and trained movers and packers is mandatory if you want to experience a stress-free moving process. That’s why at New Haven Connecticut cheap moving companies we have invested in trucks that are fitted with modern amenities. More so, we offer affordable rates, and you will not sweat to cater for the moving labor cost.
Being your first time to relocate using our company, we shall unload your items for free. Get a free quote from any of our offices across Connecticut.