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Customer Service FAQ
Can I pack personal belongings in my vehicle?
No, your car and its trunk compartment must be free of all personal belongings. There are several reasons for this. The primary reason being that the Department of Transportation does not allow for the transportation of �personal items� in a car that is being hauled by an �Auto Carrier�. The second reason is that any personal items in the vehicle are NOT covered by the carrier�s insurance. Lastly, all trucks have weight limitations that they must comply to. With the excess weight of a customers personal items placed within the car being transported, this can put the carriers transport truck over its weight limitation, and cause delays. So please, NO personal items in your vehicle while being shipped, or you may be subject to an additional surcharge.
Does A-1 Auto Transport have Insurance?
Yes, A-1 cargo insurance policy covers your vehicle for full replacement value, while in our possession. Exceptions that apply to this can be found in our Terms and Conditions. [opens a new window]
Can you guarantee a pick-up or delivery date?
Upon your requesting a specific pick up date, A-1 will make its best attempt to accommodate your needs, unlike other companies that charge a fee for this service. If the exact date you request is unavailable, A-1 will work within a 3 day time frame of your request. We will not guarantee a delivery date. Vehicles being moved are placed into the most efficient routing schedule by our dispatch department. When booking your move with A-1, you will be provided with an estimated transit time that your shipment will take, in order that you may plan ahead.
How do I check the progress of my car shipment?
At A-1 we provide GPS satalite tracking of nearly all vehicles that we ship. After booking your order with A-1 Auto Transport, you will be emailed a tracking number. With that number and either the origin or destination zip code you can check the status of your auto transport on our Tracking page. Additionally, you may contact our Customer Service department to obtain the status of your vehicle shipment. Please allow one week for transit of your vehicle prior to submitting a status request.
It has been longer than I expected, and my vehicle has not been delivered!
Occasionally a late delivery can happen. Listed below are a few reasons for possible delay of delivery. Often a customer will need an immediate pick up, which does not allow ample time for a reservation on one of our transport trucks. A-1 will pick-up the vehicle on the day requested, but we will need to hold the vehicle, until the first space becomes available on one of our trucks. Uncontrollable factors such as mechanical breakdowns, inclement weather conditions, and traffic situations, can also cause delays. Department Of Transportation regulations can also affect the delivery time. We are aware of how important your vehicle is to you, and we will provide you with a realistic time frame for delivery.
My car was picked up by a truck but your tracking system indicates it's sitting at a Terminal. Why is that?
Though it may appear that your auto shippment has been delayed, often it may be necessary for your car to wait at a
Will you pay for a rental car while my car is being shipped?
In short, no. Vehicles being moved are placed into the most efficient routing schedule by our dispatch department. When booking your move with A-1, you will be provided with an estimated transit time that your shipment will take. In rare cases, the shipment time may take longer than what you were estimating and we recommend that you take this into consideration, in order that you may plan ahead.
I HAVE A QUESTION THAT IS NOT LISTED HERE. WHAT IS THE BEST WAY TO REACH MY CUSTOMER SERVICE REPRESENTITIVE?
You can reach your customer service representative by phone 9am-4pm PT Monday thru Friday. For quicker response, you may email the Internet Help Desk from 9am-4pm PT, Monday thru Friday. All emails sent after 3:30pm are subject to be answered the following Business day.
YOUR FEEDBACK IS VALUABLE TO A-1 AUTO TRANSPORT.
Our entire company reads virtually every correspondence from our customers and we use your feedback to improve services for our clients. A-1 Auto Transport remains a distinctive company by keeping customer satisfaction our main goal. We are committed to providing the best customer service on each and every customer contact, with a personalized touch. The result is evident in the long standing relationships we have developed and maintained with our repeat customers and the new customers we serve each day. Talk to us!